Agile Accredited Training in Sofia

This course offers guidance on the responsibilities of the Process Owner, enabling them to articulate their activities as a process. It provides the necessary education to oversee the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, particularly within the framework of Agile Service Management. Participants learn to apply Scrum practices to Process Owner duties and utilize Agile and Lean principles to implement 'just enough' processes while continuously aligning process performance with overarching business objectives.

Learn how to use Agile Service Management to increase the customer value your processes create and to compete in a fast-paced, disruptive world. A Certified Agile Service Manager serves as the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking throughout the entire IT organization, forming the foundation of a DevOps culture.