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Course Outline

Module 1: Adobe Marketo Engage Fundamentals

  • Overview of the platform and user interface
  • Core concepts of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audiences
  • Developing intelligent segmentations and dynamic lists

Module 2: Campaign Creation and Basic Automation

  • Setting up email programs and web forms
  • Developing landing pages and dynamic content blocks
  • Constructing automation workflows, including drip campaigns
  • Tracking campaign performance and refining results

Module 3: Advanced Automation and Personalization

  • Designing multichannel nurturing programs across email, social, and web channels
  • Utilizing tokens and snippets to ensure content consistency and reuse
  • Implementing AI-driven personalization using Adobe Sensei
  • Integrating CRM platforms such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Management

  • Building dashboards and generating performance reports
  • Mastering multichannel attribution and ROI calculation
  • Enforcing data governance and security compliance
  • Applying best practices for educational and commercial marketing efforts

Module 5: Practical Workshop – Campaign Simulation

  • Configuring a realistic campaign for the higher education sector
  • Creating automated workflows for student engagement and follow-up
  • Assessing and presenting outcomes aligned with campaign goals

Conclusion and Future Steps

Requirements

  • Foundational knowledge of digital marketing and CRM principles
  • Experience with email marketing and lead management processes
  • A keen interest in automation and data-centric marketing strategies

Target Audience

  • Faculty and marketing professionals from the School of Commercial Engineering
  • Marketing automation experts and CRM coordinators
  • Academic staff involved in communication, outreach, or enrollment marketing
 21 Hours

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