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 Duration 21 hours (3 days)

Course Outline

Foundations of Conversational AI

  • The historical trajectory and evolution of voice assistants
  • Core components: ASR, NLU, Dialogue Management, and TTS
  • Survey of leading platforms: Alexa, Google Assistant, and Rasa

Crafting Voice Interfaces

  • Fundamental principles of conversational UX
  • Modeling intents and extracting entities
  • Utilizing voice design tools and mapping flows

Development with Dialogflow and Alexa

  • Dialogflow agents, intent definition, and webhook fulfillment
  • Alexa Skills: defining intents, slots, voice models, and endpoint connections
  • Managing multi-turn dialogues and session states

Constructing Assistants with Rasa

  • Rasa architecture: NLU, Core, and Actions components
  • Configuring training data and domain settings
  • Implementing custom actions, forms, and context-aware dialogues

Integrating Voice Assistants

  • Connecting to APIs and back-end webhook services
  • Linking with CRMs, databases, and external applications
  • Deploying assistants in web apps, IoT devices, and mobile platforms

Testing, Release, and Performance Tuning

  • Employing simulators and test cases for voice interaction validation
  • Monitoring usage patterns and debugging conversational logic
  • Deploying to Google Assistant, Alexa hardware, or private platforms

Security, Compliance, and Scalability

  • Implementing user authentication and authorization protocols
  • Ensuring data privacy, GDPR adherence, and maintaining audit trails
  • Managing version control and CI/CD pipelines for voice applications

Recap and Forward-Looking Strategies

Requirements

  • Solid grasp of RESTful APIs and JSON structures
  • Proficiency in at least one programming language (such as Python or JavaScript)
  • Working knowledge of natural language processing principles

Target Audience

  • Software engineers
  • UX designers specializing in voice-based interfaces
  • Conversational AI teams focused on developing virtual assistants

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