Business Process Management Training Course

Introduction

• An overview of the evolution of processes
• The process-centric perspective
• Concepts of process management
• Analysis and design in process modeling
• The Business Process Management framework
• Business Process Management Systems (BPMS)
• Structuring the business process architecture

BPM Implementation Strategies

• The value proposition of BPM
• Engagement with the BPM community
• Rationale for automating BPM
• Topology within a SOA reference architecture
• Overview of BPM vendors and tool positioning

Aligning IT and Business

• Distinguishing between BPM and BPMS
• Criteria for selecting a BPMS
• Collaborative IT-business alignment and technology matching
• Adopting effective development models
• General overview of BPM systems
• Essential terminology and core concepts

Understanding Basic Concepts and Architecture

• Methodologies for process modelling
• Techniques for process analysis
• Principles of process design
• Structural components of a BPMS
• Planning for Enterprise Process Management
• Defining key skills, roles, and responsibilities

Governance and Business strategy

• Historical context: data/functions versus objects and services
• Future trends: core business logic versus process control
• Design considerations for architects
• Synchronizing business and IT strategies
• The significance of business stewardship
• The function of business rule analysts

Modelling a process with BPMN

• The inherent value of BPMN
• Composability and the role of basic services
• Advocating for incremental and iterative approaches
• The importance of Use Cases in project drive
• Declaring message properties
• Utilizing correlation sets
• Developing complex parallel activity execution
• Strategies for designing concurrency
• Vendor implementations of BPMN
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Defining specific events
• Configuration of timeout mechanisms
• Protocols for handling faults
• Mechanisms for catching exceptions
• Compensation management strategies

Business Rules

• Drivers for implementing Business Rules
• Foundational concepts
• The Rule Maturity Model (KPI RMM™)
• Principles of KPI STEP™
• Evolving roles for Business and IT
• Maintaining business focus within rules
• Assessing when a BR approach is suitable
• Defining scope for BR projects
• Core elements of a BR project plan
• The function of a BR pilot
• Extracting BRs from code: an overview

BPM as enabler of SOA: Key components

• Application frontends
• Integration of basic services
• The strategic value of an ESB
• Utilizing a Repository
• Enhancing business agility
• Establishing the BPM Board
• Dissemination of technical white papers

Controlling & measuring improvement processes

• Management of the repository
• Implementing a quality gateway
• The four pillars of success

Metrics

• Contextualizing organizational performance
• Characteristics of effective metrics
• Hierarchies in measurement and management
• Process management: Beyond mere measurement
• Management roles in in-process metrics
• Critical management questions to address
• Common pitfalls in process management initiatives

Architecture of a BPM System

• Aspects of EAI and B2B integration
• Considerations for topology and scalability
• Use of design tools
• Utilization of deployment tools
• Systems for monitoring and management
• The role of the process engine
• Management of the process definition repository

Core BPMS features and Interfaces

• Support for repositories
• Database integration support
• Business Activity Monitoring (BAM)
• Solutions for human workflow