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Duration 14 hours
Course Outline
Comprehending Warranty Frameworks in Maximo
- Core warranty concepts and terminology
- Coverage scope at the asset and item levels
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Defining entitlement rules
- Linking warranties to specific assets and components
- Controlling dates, thresholds, and specific conditions
Managing Warranty Claims
- Initiating claims from work orders
- Managing routing, approvals, and required documentation
- Tracking claim status and progression
Tracking Vendor Responses
- Recording interactions with vendors
- Processing approvals, rejections, and adjustments
- Incorporating vendor feedback into maintenance strategies
Connecting Assets with Warranty Data
- Linking warranty records to asset hierarchies
- Managing replaced parts and component swaps
- Maintaining data integrity across asset records
Integrating Procurement and CM
- Connecting warranty specifics to purchasing tasks
- Synchronizing change management with warranty implications
- Maintaining data consistency between procurement and maintenance
Addressing Exceptions and Special Situations
- Managing expired or invalidated warranties
- Addressing partial claims or coverage disputes
- Resolving entitlement discrepancies
Practical Warranty Scenarios
- Executing complete warranty claims from start to finish
- Simulating vendor communications and follow-up actions
- Applying warranty rules to actual maintenance scenarios
Wrap-Up and Future Steps
Requirements
- Grasping the fundamentals of asset management lifecycles
- Practical experience in maintenance or procurement processes
- Basic proficiency in navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
