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Course Outline

Conceptual Section

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and Suggestion Systems
  • Kaizen and Competition
  • Process-Oriented vs. Result-Oriented Management

East-West Comparative Analysis

  • Kaizen and Innovation
  • Kaizen and Measurement

Kaizen from the Perspective of Total Quality Control

  • Quality Control - The Quality of Managers
  • Quality Control Methods: A Comparison Between Japan and the West
  • Adhering to the PDCA Cycle
  • Bottom-Up Kaizen

Practical Application Section

  • Management-Driven Kaizen
  • Kaizen Initiatives
  • Team-Driven Kaizen
  • Individual-Driven Kaizen

Management Section

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Problem-Solving Methodologies Section

  • Problems in Management
  • Kaizen Activities and Labor Relations
  • Labor Relations: Adversaries or Allies?
  • Commitment from Top Management

Transforming Corporate Culture

  • Customers: The Ultimate Arbiter of Quality
  • Supplier Relationships Transforming Corporate Culture: Challenges Faced by the West

Case Studies

Requirements

None.

 7 Hours

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