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Duration 7 hours
Course Outline
Concepts
- The value of Kaizen
- Kaizen and management
- Kaizen and Total Quality Control (TQC)
- Kaizen and suggestion systems
- Kaizen and competition
- Process-oriented management vs. result-oriented management
East-West comparison
- Kaizen and innovation
- Kaizen and measurement
From Total Quality Control to Kaizen
- Quality control—Managing human quality
- Quality control methods: A comparison of Japan and the West
- Adhering to the PDCA cycle
- Grassroots-level Kaizen
Practical application
- Manager-led Kaizen
- Implementing Kaizen
- Team-led Kaizen
- Individual-led Kaizen
Management
- Cross-functional management
- Policy deployment
- Quality deployment
- Total Productive Maintenance (TPM)
Problem-solving methods
- Problems in management
- Kaizen activities and labour relations
- Labor and capital: Enemies or allies?
- Commitments by senior management
Changing corporate culture
- The customer: The ultimate arbiter of quality
- Supplier relationships transforming corporate culture: A challenge facing the West
Case studies
Requirements
None.
Testimonials (2)
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
Improving oneself and company
