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Course Outline

Concepts

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and Suggestion Systems
  • Kaizen and Competition
  • Process-Oriented vs. Result-Oriented Management

East-West Comparison

  • Kaizen and Innovation
  • Kaizen and Metrics

From Total Quality Control to Kaizen

  • Quality Control - Managing the Quality of Managers
  • Quality Control Methods: Japan vs. the West
  • Adhering to the PDCA Cycle
  • Kaizen at the Grassroots Level

Practical Application

  • Management-Led Kaizen
  • Kaizen Facilities
  • Team-Led Kaizen
  • Individual-Led Kaizen

Management

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Methods for Problem Solving

  • Problems in Management
  • Kaizen Activities and Labor Relations
  • Labor Relations: Enemies or Allies?
  • Promises by Senior Management

Transforming Corporate Culture

  • Customers: The Ultimate Arbiters of Quality
  • Supplier Relationships: Transforming Corporate Culture: Challenges Faced by the West.

Case Studies

 7 Hours

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