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Duration 21 hours
Course Outline
Module 1: ChatGPT Fundamentals & Ethics (Required)
Key Areas: Core concepts, business applications, and ethical considerations
- Demystifying ChatGPT – exploring its architecture, model constraints, and capabilities
- Navigating ethical guidelines, privacy standards, and security practices in corporate environments
- Examining practical business applications – identifying successful use cases and potential pitfalls
- Techniques for crafting precise prompts and steering clear of common errors
- Overview of the ChatGPT user interface and distinctions between versions (Free vs. Plus)
- Hands-on practice sessions utilizing basic business scenarios
Module 2: ChatGPT for Customer Experience
Key Areas: Enhancing client interactions and elevating Customer Experience (CX)
- Crafting personalized replies to complaints and customer inquiries
- Adjusting tone and style to match specific customer profiles (including age, tech-savviness, and attitude)
- Applying ChatGPT across social media platforms (Facebook, Instagram, TikTok)
- Developing templates for emails, chat scripts, and customer surveys
- Assisting with chatbot logic and conversation flows (without requiring direct technical integration)
- Assessing response automation – determining when ChatGPT is suitable and when it is not
Module 3: ChatGPT for Project & Task Management
Key Areas: Strengthening internal communication, task organization, and progress tracking
- Preparing meeting agendas, organizing discussions, and documenting minutes
- Overseeing tasks, setting reminders, and monitoring progress with AI assistance
- Distilling unstructured information into clear, actionable steps
- Improving cross-departmental communication and drafting clear project updates
- Generating diverse alternative solutions or options to meet project objectives
- Gathering and analyzing internal team feedback with AI support
Module 4: ChatGPT for Product & Strategic Innovation
Key Areas: Idea generation, competitive analysis, and workflow optimization
- Developing and organizing product concepts based on market needs and trends
- Conducting competitor analysis utilizing publicly accessible data
- Modeling user experiences and prototyping concepts with AI aid
- Pinpointing operational bottlenecks and redundant process steps
- Utilizing ChatGPT for strategic planning and decision-support frameworks
- Drafting presentations, marketing campaign concepts, and innovation documentation
Requirements
Prerequisites
- Familiarity with standard digital communication and collaboration platforms
- Background in managing teams, projects, or specific business areas
- No coding or programming background required
Target Audience
- Team leaders, department heads, and senior management
- Business executives aiming to boost operational efficiency and decision quality through AI tools
- Professionals leading initiatives in innovation, process enhancement, or digital transformation
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
