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Course Outline

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

  • An overview of SAP S/4HANA architecture and its core features.
  • An overview of SAP SuccessFactors modules and their integration points.
  • Guided navigation of the SAP GUI and Fiori Launchpad.
  • Understanding the system landscape, environments, and standard user roles.

Module 2: Technical Issue Resolution

  • Analyzing common transactional errors and their root causes.
  • Interpreting SAP error messages and logs using codes such as ST22, SM21, SM13, SM37, and SLG1.
  • Addressing configuration-related discrepancies.
  • Troubleshooting issues related to system performance and availability.
  • Monitoring and optimizing background jobs via SM36 and SM37.

Module 3: Support for Key Modules

3.1 Financial Accounting (FI)

  • Supporting transactional processes using codes like FB50, F-28, and F110.
  • Understanding integrations with other modules, including MM and SD.
  • Foundations of financial reporting and reconciliation.

3.2 Materials Management (MM)

  • An overview of procurement and inventory workflows.
  • Key transactions such as ME21N, MIGO, and MIRO.
  • Monitoring stock levels and material movements.
  • Resolving issues related to purchase orders and goods receipts.

Module 4: Master Data Management

  • Creating, modifying, and validating master data records.
  • Managing Business Partner master data for customers and vendors.
  • Handling Material Master data.
  • Applying best practices for data consistency to prevent transactional errors.
  • Utilizing tools for data monitoring and validation.

Module 5: Access and Authorization Management

  • Understanding the SAP authorization concept, including roles, profiles, and specific authorizations.
  • Creating and adjusting user access profiles.
  • Troubleshooting authorization errors using SU53 and ST01.
  • Collaborating with security teams to manage role assignments effectively.

Module 6: Configuration and Workflow Support

  • Understanding the fundamental workflow architecture in SAP.
  • Configuring approval flows, particularly for procurement and finance processes.
  • Monitoring workflows to identify and resolve bottlenecks or errors.
  • Resolving common workflow-related issues.

Summary and Next Steps

Requirements

  • Proficiency in basic SAP navigation.
  • A solid understanding of enterprise business processes.
  • Hands-on experience supporting ERP systems or enterprise applications.

Target Audience

  • IT support teams.
  • SAP functional and technical consultants.
  • System administrators and application support specialists.
 21 Hours

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