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Course Outline
Introduction to Management
Leadership Skills in Modern Management
Leading a Team of Employees
- Exploration of management styles
- Selecting effective management styles corresponding to different team development phases
- The ideal manager profile and an analysis of one's own leadership style
- Evaluating personal strengths and weaknesses in a leadership role to identify development potential
- Characteristics of high-performing teams
- Coordinating activities to achieve established goals
Communication in Organizations
- Foundations of verbal and nonverbal communication
- Individual communication styles
- Identifying communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Navigating difficult situations during interactions
- Communication networks
- Models of information flow and their optimization
Techniques for Conflict Resolution within Employee Teams
- The nature and various types of conflict
- Primary sources of conflict
- Behavioral approaches to managing conflict and appropriate conduct during disputes
- Using assertiveness and leveraging conflicts for team development
- Strategies applicable in conflict situations
- Conflict management principles
- Core methods for resolving conflicts
- Managing emotions during conflicts
- Addressing verbal and nonverbal barriers to communication and conflict resolution
Motivating Team Management
- The concept of motivation
- Factors that motivate people within an organization
- Different types of motivation
- Principles of economic incentives
- Utilizing intangible resources for motivation
- Psychological principles of motivation
- The role of feedback and evaluation
- The impact of language on motivation
Effective Time Management
- The time management matrix
- Controlling personal time and eliminating time-wasters
- Time planning techniques
- Delegation of authority and responsibilities
Coaching
- What coaching is and how to apply it
- Personal development areas for participants
- Providing in-depth feedback
Course Summary
Requirements
This course has a general focus, so no prior specialist knowledge is required for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group