Course Outline
Leadership vs. Management
- Exploring the similarities and differences between Leadership and Management. Identifying the traits of a Great Leader;
- and what defines a Great Manager?
- Various Management Styles
- Understanding Organisational Climate
- Aligning Management Styles with Organisational Climate
Building a High-Performing Team
- Defining what constitutes a Team
- The stages of Team Development
- How managers can influence the stages of Team Development…?
Performance Management
- Setting Clear Objectives
- Managing Individual Performance
- Coaching for Enhanced Performance
- Effective Delegation
- Utilising Feedback as a Performance Management Tool
Successfully Delivering Change
- Reasons why Change succeeds (or fails)
- The 9 key principles of Change
- Understanding the emotional reactions to Change
- Dealing with Resistance to Change – and recognising its potential benefits
Negotiating for Optimal Results
- Communication Strategies in Negotiation
- The Importance of Effective Presentations
- Exploring Different Negotiating Strategies
- Comparing Negotiation Strategies
- Building Rapport
- The 3-Phase Negotiating Process
Handling Conflict
- Identifying the Causes of Conflict
-
The Phases of Conflict Handling
- Understanding the Conflict
- Understanding your own position and that of the other party in the conflict
- Resolving the Conflict
- Kilmann’s Five Conflict-Handling Modes – and how to apply them
- Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.