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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Exploring the similarities and distinctions between Leadership and Management; identifying the qualities of an effective leader
  • Defining the characteristics of a successful manager
  • Analyzing various Management Styles
  • Understanding the Organisational Climate
  • Integrating Management Styles with the existing Organisational Climate

Building Effective Teams

  • Defining what constitutes a Team
  • Reviewing the stages of Team Development
  • Examining how managers can influence and navigate these development stages

Performance Management

  • Establishing clear Objectives
  • Monitoring and Managing Individual Performance
  • Utilizing Coaching to enhance performance
  • Effective Delegation practices
  • Using Feedback as a core Performance Management tool

Implementing Change Successfully

  • Understanding why Change initiatives succeed or fail
  • Applying the 9 key principles of change
  • Recognizing the emotional reactions to change
  • Managing Resistance to change, including understanding its potential benefits

Negotiating for Optimal Results

  • The role of Communication in Negotiation
  • The value of Effective Presentations
  • Exploring different Negotiating Strategies
  • Evaluating and Comparing Strategies
  • Techniques for Building Rapport
  • Mastering the 3-phase Negotiating Process

Managing Conflict

  • Identifying the root causes of conflict
  • Navigating the Phases of Conflict Handling:
    • Analyzing the nature of the Conflict
    • Understanding your own and the other party’s position
    • Implementing strategies for Resolving the Conflict
  • Applying Kilmann’s Five Conflict-Handling Modes
  • Techniques for Bridging the Gap between parties

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