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Course Outline

Leadership vs. Management

  • Exploring the similarities and differences between Leadership and Management. Identifying the traits of a Great Leader;
  • and what defines a Great Manager?
  • Various Management Styles
  • Understanding Organisational Climate
  • Aligning Management Styles with Organisational Climate

Building a High-Performing Team

  • Defining what constitutes a Team
  • The stages of Team Development
  • How managers can influence the stages of Team Development…?

Performance Management

  • Setting Clear Objectives
  • Managing Individual Performance
  • Coaching for Enhanced Performance
  • Effective Delegation
  • Utilising Feedback as a Performance Management Tool

Successfully Delivering Change

  • Reasons why Change succeeds (or fails)
  • The 9 key principles of Change
  • Understanding the emotional reactions to Change
  • Dealing with Resistance to Change – and recognising its potential benefits

Negotiating for Optimal Results

  • Communication Strategies in Negotiation
  • The Importance of Effective Presentations
  • Exploring Different Negotiating Strategies
  • Comparing Negotiation Strategies
  • Building Rapport
  • The 3-Phase Negotiating Process

Handling Conflict

  • Identifying the Causes of Conflict
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your own position and that of the other party in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them
  • Bridging the Gap
 7 Hours

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