Course Outline
Leadership vs. Management
- Exploring the similarities and distinctions between Leadership and Management; identifying the qualities of an effective leader
- Defining the characteristics of a successful manager
- Analyzing various Management Styles
- Understanding the Organisational Climate
- Integrating Management Styles with the existing Organisational Climate
Building Effective Teams
- Defining what constitutes a Team
- Reviewing the stages of Team Development
- Examining how managers can influence and navigate these development stages
Performance Management
- Establishing clear Objectives
- Monitoring and Managing Individual Performance
- Utilizing Coaching to enhance performance
- Effective Delegation practices
- Using Feedback as a core Performance Management tool
Implementing Change Successfully
- Understanding why Change initiatives succeed or fail
- Applying the 9 key principles of change
- Recognizing the emotional reactions to change
- Managing Resistance to change, including understanding its potential benefits
Negotiating for Optimal Results
- The role of Communication in Negotiation
- The value of Effective Presentations
- Exploring different Negotiating Strategies
- Evaluating and Comparing Strategies
- Techniques for Building Rapport
- Mastering the 3-phase Negotiating Process
Managing Conflict
- Identifying the root causes of conflict
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Navigating the Phases of Conflict Handling:
- Analyzing the nature of the Conflict
- Understanding your own and the other party’s position
- Implementing strategies for Resolving the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes
- Techniques for Bridging the Gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.