Advisory & Leadership Skills Training Course

This live, instructor-led training in Bulgaria (offered online or onsite) targets advanced professionals aiming to master ClickUp's reporting and dashboard capabilities to support data-driven decisions and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This course offers guidance on the responsibilities of the Process Owner, enabling them to articulate their activities as a process. It provides the necessary education to oversee the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, particularly within the framework of Agile Service Management. Participants learn to apply Scrum practices to Process Owner duties and utilize Agile and Lean principles to implement 'just enough' processes while continuously aligning process performance with overarching business objectives.

Learn how to use Agile Service Management to increase the customer value your processes create and to compete in a fast-paced, disruptive world. A Certified Agile Service Manager serves as the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking throughout the entire IT organization, forming the foundation of a DevOps culture.

This instructor-led live training in Bulgaria (online or on-site) targets intermediate professionals looking to boost workflow efficiency by utilizing ClickUp’s automation and integration features.

Upon completion of this training, participants will be able to:

• Grasp ClickUp’s automation features and practical applications.
• Build and manage automated workflows to enhance operational speed.
• Connect ClickUp with third-party platforms such as Slack, Google Drive, and Zapier.
• Configure triggers, conditions, and actions for automated task handling.
• Enhance team collaboration through strategic automation and integrations.

This instructor-led, live training in Bulgaria (online or on-site) is designed for intermediate-level professionals looking to implement Agile project management principles using ClickUp’s capabilities.

Upon completion of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Effectively manage sprints, backlogs, and epics.
• Utilize ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Monitor team velocity, burndown charts, and performance metrics.
• Automate Agile processes to enhance efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Bulgaria (online or onsite) targets advanced professionals who want to adapt ClickUp for business operations, boost process efficiency, and integrate automation for scalable workflows.

By the end of this training, participants will be able to:

• Adapt ClickUp’s workspaces, views, and templates for business operations.
• Design and refine workflows for process management.
• Deploy advanced automation for repetitive tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and analyze process efficiency using ClickUp reporting.

This instructor-led, live training in Bulgaria (online or onsite) targets advanced professionals who wish to utilize ClickUp for managing large-scale projects, fostering cross-functional teamwork, and driving enterprise-wide efficiency.

Upon completion of this training, participants will be able to:

• Deploy ClickUp across the enterprise, adhering to industry best practices.
• Organize workspaces, spaces, and projects effectively for large teams.
• Utilize advanced reporting and dashboards to gain executive-level insights.
• Automate workflows and connect ClickUp with existing enterprise systems.
• Strengthen governance, compliance, and security protocols within ClickUp.

This instructor-led live training in Bulgaria (online or onsite) is designed for beginner-level professionals who want to learn the fundamentals of ClickUp for task and project management, as well as personal productivity.

Upon completion of this training, participants will be capable of:

• Navigating ClickUp’s interface and understanding its workspace structure.
• Creating and managing tasks, lists, and projects with efficiency.
• Leveraging views such as List, Board, and Calendar for improved organization.
• Applying productivity tools like priorities, tags, and custom statuses.
• Collaborating effectively through comments, mentions, and shared spaces.
• Establishing personal productivity workflows to handle daily tasks.

This instructor-led, live training in Bulgaria (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will learn advanced JIRA usage, installation, configuration, upgrading, and migration. The course covers customizing JIRA for projects, managing users, groups, and project roles, configuring dashboards, defining emails and notifications, applying security schemes, managing permissions, and troubleshooting JIRA. Participants will also install and customize JIRA Service Desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Gain a comprehensive understanding of JIRA administration.
• Customize JIRA to align with specific business requirements.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize JIRA Service Desk.

This instructor-led live training in Bulgaria introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Bulgaria demonstrates JIRA’s methodology for software planning, tracking, and release, guiding participants through the process of creating and managing a JIRA project.

Upon completion of this training, participants will be able to:

• Grasp the concepts and functionality underlying JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Move issues through the entire workflow.
• Execute searches.
• Manage and customize screens and filters.

This instructor-led live training in Bulgaria (online or onsite) is designed for intermediate business analysts who aim to learn business analysis tools and techniques and prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This instructor-led course is designed to prepare participants for the PMP® (Project Management Professional®) certification exam. Upon completion, each participant will receive a certificate confirming attendance in the 35-hour PMP-Prep training program.

Target Audience:

• Experienced project managers seeking to enhance their qualifications and internationally recognize their skills with the prestigious Project Management Professional (PMP®) certification.
• Project managers with less experience and team members who wish to expand their knowledge and project management skills.
• Middle and senior managers interested in developing competencies in project management and supervision.
• Professionals with project management experience who want to further improve their competencies.

Course Objectives:

• Systematize existing knowledge and familiarize participants with the specifics of the PMP® exam to ensure comprehensive preparation for obtaining the Project Management Professional (PMP®) certification.
• Fulfill the formal requirement for PMP® exam admission by obtaining the required 35 contact hours.
• Gain familiarity with the practices, techniques, and tools of project management.

Training Format:

• Presentations covering key project management topics.
• Questions and quizzes related to PMP® exam subject areas.
• Analysis of question styles typical of the PMP® certification exam.

This instructor-led live training in Bulgaria (online or onsite) is designed for project managers who wish to manage projects using Trello.

By the end of this training, participants will be able to:

• Manage and monitor tasks to optimize project workflows and increase team productivity.
• Incorporate functionality and extensions not available in the standard Trello version to track the progress of complex projects.
• Organize multiple projects using Trello.

Designed for organizations aiming to streamline daily operations by connecting key digital platforms such as Trello, QuickBooks, Google Workspace, and the WhatsApp API, this course offers a comprehensive approach to process optimization. <\/p>

Delivered by an instructor through either online or onsite live training sessions, this program walks participants through the steps of linking systems and automating workflows. The goal is to strengthen project management and financial oversight while centralizing data to support better decision-making. <\/p>

Upon completion of this training, participants will be capable of: <\/p>

• Establishing automated connections between Trello, QuickBooks, and Google Workspace. <\/li>
• Incorporating WhatsApp API communication into operational workflows. <\/li>
• Building multi-platform automation systems designed for maximum efficiency and control. <\/li>
• Enforcing security protocols and monitoring standards for live integrations. <\/li>
• Documenting and sustaining automated processes for long-term reliability. <\/li> <\/ul>

  Course Format<\/strong> <\/p>

  • Theoretical concepts paired with guided demonstrations. <\/li>
  • Practical exercises grounded in real-world operational scenarios. <\/li>
  • Hands-on implementation using specific company data and tools. <\/li> <\/ul>

    Customization Options<\/strong> <\/p>

    • Tailoring content to align with the organization’s unique platforms and internal processes. <\/li>
    • Incorporating additional automation tools such as Zapier, Make/Integromat, or Power Automate. <\/li>
    • Analyzing and engineering data integration flows for specific business needs. <\/li> <\/ul>