Introduction to Artificial Intelligence for Business Process Automation Training Course

Agentic AI for Business Automation is an interactive course aimed at equipping participants with the skills to design, integrate, and scale AI-driven agents for real-world business processes. The curriculum focuses on mapping automation opportunities, integrating tools, and building practical use cases across customer service, supply chain, and marketing workflows.

This instructor-led, live training (available online or onsite) is targeted at intermediate-level professionals who wish to implement AI-powered automation using no-code, low-code, and Python-based approaches.

Upon completion of this training, participants will be able to:

• Identify key areas where agentic AI can drive process efficiency and innovation.
• Map workflows suitable for AI agent integration.
• Implement automation through APIs and orchestration tools.
• Integrate AI models into real business scenarios with measurable impact.
• Develop governance and monitoring structures for AI-driven operations.

Format of the Course

• Interactive lectures and practical demonstrations.
• Hands-on exercises and guided projects.
• Live implementation in a sandbox automation environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Bulgaria (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to use Artificial Intelligence in Project Management and Agile Methodologies to shift from manual coordination to data-driven orchestration. This category focuses on leveraging Machine Learning and Large Language Models to solve traditional "bottlenecks" in the software development lifecycle (SDLC). By applying AI to areas like GitOps, capacity planning, and requirements engineering, organizations can achieve higher precision in forecasting and significantly reduce the time spent on administrative overhead. This methodology helps teams focus on high-value creative work while AI handles the complexity of data processing and scenario planning.

By the end of this training, participants will be able to:

• Understand the technical foundations of Transformers, LLMs, and SLMs.
• Critically evaluate AI tools based on cost, latency, data privacy, and vendor lock-in.
• Master advanced prompt engineering and RAG techniques for professional use.
• Integrate AI into the full Agile lifecycle, from ideation and backlog refinement to risk management.
• Identify and mitigate risks related to AI ethics, biases, hallucinations, and "model collapse."
• Apply "model-based problem solving" to complex engineering and management tasks.

 

This instructor-led, live training in Bulgaria (online or on-site) is designed for beginner-, intermediate-, and advanced-level professionals who wish to transform traditional architectural workflows into AI-native processes. Rather than replacing the architect's creativity, we focus on augmenting it - leveraging Artificial Intelligence to handle repetitive tasks, accelerate conceptualization, and automate administrative burdens. The workshop bridges the gap between raw sketches and high-end professional presentations.

By the end of this training, participants will be able to:

• Generate 3-5 conceptual variants in the time it previously took to create one.
• Perform independent high-end post-production on renderings, eliminating the need for external outsourcing for minor corrections.
• Utilize Multimodal AI (Gemini/GPT) to analyze complex legal building codes and technical documentation.
• Implement automated administrative workflows to recover a few hours of manual work per week.

 

Artificial Intelligence (AI) for Corporate Professionals serves as an introductory course designed to demonstrate how AI can be securely and efficiently utilized across various corporate departments to enhance productivity, improve communication, and streamline operational processes.

This instructor-led, live training, available in both online and onsite formats, is specifically tailored for non-technical corporate professionals who aim to comprehend and implement AI tools such as ChatGPT, Gemini, and Copilot to optimize their daily workflows.

Upon completion of this training, participants will gain the ability to:

• Comprehend the fundamental concepts of AI, along with associated risks and ethical considerations.
• Leverage AI to automate tasks and support communication and research activities.
• Develop structured prompts specifically designed for real-world administrative tasks.
• Formulate plans for the safe and scalable adoption of AI tools within their teams.

Format of the Course

• Interactive lectures and discussions.
• Practical application of AI tools in corporate scenarios.
• Guided exercises centered on process improvement and communication strategies.

Course Customization Options

• To arrange customized training for this course tailored to your department's workflows or internal tools, please contact us.

This instructor-led, live training in Bulgaria (online or onsite) is aimed at beginner-level to intermediate-level professionals from various departments who wish to learn how to efficiently use AI tools for daily tasks, saving time and improving productivity.

By the end of this training, participants will be able to:

• Identify AI-powered tools suitable for different tasks.
• Automate repetitive processes to improve workflow efficiency.
• Leverage AI for better communication, reporting, and decision-making.
• Ensure responsible and ethical AI usage in the workplace.

This instructor-led, live training in Bulgaria (online or onsite) is aimed at beginner-level administrative operatives who wish to have a basic understanding of AI and its applications in administrative tasks.

By the end of this training, participants will be able to:

• Understand the basics of Artificial Intelligence (AI).
• Learn how AI can be integrated into daily administrative tasks.
• Improve efficiency in sending emails, conducting surveys, managing indicators, maintaining records, and performing manual validations through AI tools.

This immersive, practical program is crafted to transform your team from "casual users" into "expert practitioners," shifting the role of AI from a simple chatbot to a specialized assistant adept at intricate document analysis and process automation.

This instructor-led, live training in Bulgaria (online or onsite) is aimed at intermediate-level to advanced-level developers and AI hobbyists who wish to create advanced AI workflows in n8n.

By the end of this training, participants will be able to:

• Understand the integration of AI services with n8n workflows.
• Implement AI-driven decision-making in automated processes.
• Create custom AI nodes and use pre-built AI nodes in n8n.
• Analyze and optimize the performance of AI workflows.

Artificial Intelligence (AI) is reshaping our work environments — from automating routine tasks to boosting collaboration and decision-making. Platforms like ChatGPT and Microsoft Copilot empower teams to create content, analyze data, and streamline communication, yet they require a mindful approach to data privacy, security, and ethical standards.

This instructor-led, live training (available online or onsite) targets beginner-level professionals and managers looking to grasp AI fundamentals and apply AI tools safely and effectively in their daily workflows.

By the end of this training, participants will be able to:

• Understand AI fundamentals and workplace applications.
• Use ChatGPT and Copilot to improve productivity and collaboration.
• Apply AI tools responsibly with awareness of data privacy and ethics.
• Recognize opportunities to automate repetitive tasks with AI.

Format of the Course

• Interactive lecture and discussion.
• Hands-on exercises using real-world business scenarios.
• Guided practice with ChatGPT, Copilot, and automation prompts.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) is a dynamic and fast-growing discipline offering tools and systems that automate tasks, analyze data, and strengthen decision-making processes across all business operations.

This guided, live training session (available online or on-site) is designed for non-technical staff who want to grasp what AI is, understand its mechanics, and learn how it can drive productivity improvements across various company departments.

Upon completion of this training, participants will be able to:

• Comprehend the fundamental concepts and capabilities of AI.
• Identify how AI is reshaping different business sectors.
• Select appropriate AI tools to optimize daily workflows.
• Implement basic AI-driven processes to enhance efficiency and decision-making.

Course Format

• Interactive lectures and group discussions.
• Practical demonstrations using AI tools.
• Scenario-based exercises and exploration of real-world use cases.

Customization Options

• For customized training tailored to your specific needs, please contact us to arrange a session.

What You Will Learn

Basic Tools and Features
Participants will become familiar with Canva’s core tools: adding and formatting text, and working with images and graphics – the foundation for clear and attractive designs.

Creating Your First Project
In a hands-on session, participants will create their first project, learning how to choose templates, adjust colors and fonts, and personalize designs with their own elements.

Advanced Design Techniques
Participants will explore advanced features to create professional and unique projects, including gradients, infographics, diagrams, and photo editing (filters, cropping, color correction).

AI in Canva
Participants will learn to leverage AI tools for automating tasks, generating graphics and text, and streamlining the design process, boosting both efficiency and quality.

ChatGPT and Microsoft 365 Copilot are AI-driven tools engineered to boost productivity and communication by automating tasks, generating intelligent content, and optimizing workflows.

This instructor-led training, available online or onsite, is tailored for intermediate-level professionals looking to harness the combined power of ChatGPT and Microsoft 365 Copilot to automate document creation, enhance communication strategies, and support data-driven decision-making.

Upon completing this course, participants will be equipped to:

• Utilize ChatGPT to automate drafting, summarization, and brainstorming activities.
• Implement advanced prompting strategies to achieve superior AI-generated outputs.
• Employ Microsoft 365 Copilot within Excel, PowerPoint, and Outlook to analyze data and streamline communication.
• Integrate Copilot into enterprise workflows to facilitate collaboration and automate processes.

Course Format

• Interactive lectures and live demonstrations.
• Hands-on exercises and real-world case studies.
• Practical application within the Microsoft 365 environment.

Customization Options

• For requests regarding customized training for this course, please contact us to arrange details.

ChatGPT is an AI-driven conversational tool designed to boost productivity by supporting content creation, research, communication, and workflow automation.

This instructor-led, live training (available online or onsite) is tailored for professionals with little to no prior experience in AI who aim to enhance their efficiency by integrating ChatGPT into their daily routines.

Upon completion of this training, participants will be able to:

• Grasp the fundamentals of ChatGPT and its operational mechanisms.
• Apply ChatGPT effectively across various workplace tasks.
• Craft optimized prompts to elicit higher-quality responses.
• Recognize ChatGPT’s limitations and adhere to best practices for usage.

Course Format

• Interactive lectures and discussions.
• Ample exercises and practical sessions.
• Hands-on implementation within a live-lab environment.

Course Customization Options

• To request a customized training session for this course, please contact us to arrange.

By the end of this training, participants will be able to:

• Master enterprise prompt architecture across 6 layers (Role, Context, Constraints, Domain Standards, Format, Examples).
• Encode business, security and compliance constraints (GDPR, EU AI Act, sector standards) directly into prompts.
• Co-build a prompt library validated, shared and governed by all teams.
• Define sustainable governance: Prompt Curator role, naming conventions, versioning, quality metrics.
• Leave with concrete deliverables: Library v1.0, Governance Charter, 30-Day Deployment Plan.

Course format for participant assessment

• Interactive multi-profile workshops (Architects, Developers, QA, Team Leaders).
• Facilitated co-construction by an architect-consultant: participants build real, operational deliverables.
• All co-built deliverables belong entirely to the client organization.

Course customization options

• To request a customized version of this training, please contact us to make the
  necessary arrangements.

Artificial Intelligence (AI) is no longer a distant concept—it is a part of our everyday personal and professional lives. From chatbots and image recognition to document analysis and voice assistants, AI technologies are reshaping how we work, communicate, and make decisions. This beginner-friendly course provides participants with a clear and accessible introduction to AI, without requiring a technical background. Through simple explanations, real-life examples, and interactive activities, attendees will understand what AI is, how it works, and how to use it responsibly and effectively.