Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Intended Audience
This course is specifically developed for:
- Holders of a valid ITIL® 4 Foundation certification
The program prepares candidates for the official ITIL® 5 Foundation Bridge assessment, which is included in the fee. This credential validates updated proficiency in the ITIL framework and advances professional growth in service management.
Anticipated Candidate Preparation
Candidates must possess a valid ITIL® 4 Foundation certification. No further preparation is required prior to attending the session.
Assessment Procedure
Candidates are provided with an exam voucher valid for six months, offering flexibility in selecting an appropriate test date.
Following the training, participants will receive guidance on exam registration. Scheduling is managed directly via the PeopleCert platform using a personal account. The examination is delivered online with remote proctoring. A PeopleCert invigilator oversees the session via webcam and a secure link. Prior to commencement, candidates must verify their identity and display their environment to ensure adherence to examination protocols.
Assessment Specifications
- Time Limit: 30 minutes
- Structure: Multiple-choice test (20 questions)
- Success Threshold: 65% (minimum of 13 correct responses)
- Resources: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
