Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Module 1 – ITSM Fundamentals and ITIL 4
- Essential Concepts for Service Management
- Structure of ITIL 4
Module 2 – Practices Centered on Service Design and Architecture
- Service Portfolio and Service Catalog
- Project Management
- Service Level Management
- Demand, Capacity, and Availability Management
- Information Security Management
- ICT Service Continuity Management
Module 3 – Practices Centered on Service Delivery and Sustainability
- Configuration and Asset Management Service
- Service Requests
- Incident Management
- Problem and Knowledge Management
- Change Management
Module 4 – Case Study and Practical Application
- Analysis of real-life scenarios
- Simulations of applying learned concepts
Summary and Next Steps
Requirements
- Foundational knowledge of IT systems and operations
- Familiarity with service management concepts
- Previous experience working in an IT environment
Target Audience
- IT professionals
- ICT service managers
14 Hours
Testimonials (1)
In my opinion large amount of practical examples is very helpful to understand subject.
