Microsoft Dynamics 365 F&O – Development and Technical Support Training Course

Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution designed to support end-to-end business operations, encompassing both warehouse and inventory management. By leveraging enhanced integration capabilities and specialized add-ons such as Warehouse Insight, BC facilitates efficient warehouse activities, license plating, and comprehensive operational automation throughout the enterprise.

This instructor-led training session, available either online or on-site, is tailored for intermediate-level warehouse operations teams, ERP consultants, and IT professionals who aim to implement or optimize warehouse management processes in Dynamics 365 Business Central. The course emphasizes best practices, the use of mobile devices, and robust quality integration workflows.

Upon completion of this training, participants will be equipped to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Leverage Warehouse Insight for real-time mobile execution of warehouse tasks.
• Implement license plating and traceability mechanisms to improve inventory control.
• Integrate equipment calibration, test requests, and quality control processes into ERP workflows.

Course Format

• Interactive lectures and group discussions.
• Extensive exercises and practical application.
• Hands-on implementation in a live laboratory environment.

Customization Options

• To arrange customized training for this course, please contact us directly.

This instructor-led live training in Bulgaria (online or onsite) is designed for business analysts aiming to enhance marketing and sales processes through Microsoft Dynamics 365.

By the conclusion of this training, participants will be able to:

• Utilize various Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure common data models, such as records, segment charts, and more.
• Automate workflows via Microsoft Flow integration.

This instructor-led, live training in Bulgaria (online or onsite) targets intermediate-level business analysts who aim to lead continuous business process improvement and system enhancement initiatives within their organizations.

Upon completing this training, participants will be equipped to:

• Acquire a thorough understanding of Dynamics 365.
• Establish, configure, and oversee various Dynamics 365 components.
• Evaluate current business processes and propose optimizations using Dynamics 365 functionalities.
• Handle migrations and updates within the Dynamics 365 ecosystem.

This instructor-led, live training in Bulgaria (online or onsite) is designed for beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led live training in Bulgaria (online or on-site) is designed for beginner to intermediate treasury and finance professionals who aim to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Bulgaria (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service offers a robust platform for overseeing customer support, service operations, and omnichannel engagement.

This instructor-led live training (available online or on-site) is designed for intermediate-level professionals seeking to implement and configure customer service solutions using Dynamics 365 Customer Service.

Upon completion of this training, participants will be capable of:

• Configuring and managing case automation, queues, and routing logic.
• Deploying omnichannel tools such as chat, SMS, and the agent workspace.
• Designing personalized customer experiences through surveys and analytics.
• Integrating AI assistants and IoT devices to enable proactive support scenarios.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practice sessions.
• Hands-on implementation within a live laboratory environment.

Customization Options

• To arrange customized training for this course, please reach out to us.

This instructor-led, live training in Bulgaria (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led live training, delivered online or onsite, is designed for beginner to intermediate participants seeking to use the MS Dynamics 365 Sales Insights module to develop more effective sales strategies and enhance customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.