Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This guided training in Bulgaria focuses on warehouse operations within Dynamics 365 Business Central. Learners will gain the skills to oversee inventory, incorporate Warehouse Insight for mobile task execution, and establish license plating protocols. It is perfectly suited for teams looking to enhance their ERP workflows through practical, hands-on exercises.

This instructor-led live training in Bulgaria (online or onsite) is designed for business analysts aiming to enhance marketing and sales processes through Microsoft Dynamics 365.

By the conclusion of this training, participants will be able to:

• Utilize various Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure common data models, such as records, segment charts, and more.
• Automate workflows via Microsoft Flow integration.

Delivered by an instructor in Bulgaria (either online or on-site), this live training is designed for beginners to intermediate users aiming to refine their customer service operations through Dynamics 365 Customer Service.

Once completed, participants will be capable of:

• Understanding the key features and functionalities of Dynamics 365 Customer Service.
• Setting up and configuring the D365 Customer Service workspace.
• Effectively managing customer engagements and case lifecycle.
• Using data analytics to boost service delivery.
• Integrating Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led live training in Bulgaria (online or on-site) is designed for beginner to intermediate treasury and finance professionals who aim to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Bulgaria (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Bulgaria (online or onsite) is aimed at intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led live training, delivered online or onsite, is designed for beginner to intermediate participants seeking to use the MS Dynamics 365 Sales Insights module to develop more effective sales strategies and enhance customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led, live training in Bulgaria delivers core concepts and practical fundamentals of Dynamics 365 F&O. It empowers developers and support staff to develop the essential skills required for customizing ERP features, integrating systems, and maintaining robust solutions within a professional workplace.