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 Duration 21 hours

Course Outline

P2P Exchange Operations and the Fraud Risk Landscape

  • Escrow-based order lifecycles and asset release mechanisms.
  • Exposure points: off-platform fiat vs. on-platform crypto.
  • Consequences of fraud losses, chargebacks, and bank claims.

Exercise 1, Map the Exposure: Teams track a buy order and a sell order from initiation to release, identifying every instance where off-platform payment disrupts the link between identity and funds.

Regulatory Framework and Supervisory Expectations

  • FATF Recommendations, VASP obligations, and the travel rule.
  • Cryptoasset supervisory authorities and exchange licensing.
  • Jurisdictional risks, grey-list monitoring, and sanctions exposure.

Fraud Typologies in P2P Trading

  • Payment channel deviations and mismatched payer accounts.
  • Triangulation, third-party payers, and reused payment proofs.
  • Partial payments, altered figures, and visually similar amounts.

Case study, Five Recurring Patterns: Participants categorize anonymized dispute records against five key typologies and identify the specific control failure in each instance.

False Confirmations, Forged Receipts and Account Takeover

  • Orders marked as paid without actual transfers.
  • Edited screenshots and falsified bank receipts.
  • Cross-phishing within order chats and credential theft.
  • Hijacked accounts exploited to defraud other users.

Workshop, Phishing in the Order Chat: Teams differentiate between genuine and fraudulent support messages, then develop the takedown and revalidation pathway for the affected account.

KYC for Individuals: Level 1 and Level 2

  • Level 1 data collection and identity document verification.
  • Level 2 revalidation, video selfie liveness checks, and list screening.
  • Aligning verified identities with payment instruments.

Lab, Onboarding Under Pressure: Participants execute Level 1 and Level 2 reviews on sample files, noting discrepancies that necessitate revalidation.

KYC for Legal Entities and Beneficial Ownership

  • Corporate documentation, representation authority, and signatories.
  • Beneficial ownership chains and control indicators.
  • Risk factors for legal persons and periodic review requirements.

Identity Fraud and Document Forensics

  • Forged, borrowed, and synthetic identities.
  • Liveness bypasses, deepfake attempts, and injection attacks.
  • Revalidation triggers following disputes or compromise claims.

Lab, Document Forensics: Participants examine tampered documents and screen captures for inconsistencies in font, layout, metadata, and account numbers.

AML Screening, Sanctions and PEP

  • List matching, tolerance thresholds, and managing false positives.
  • PEP identification, adverse media analysis, and source of wealth verification.
  • Enhanced due diligence and escalation thresholds.

Customer Risk Assessment and the Risk-Based Approach

  • Factors including customer profile, product type, channel, geography, and behavior.
  • Risk rating, review triggers, and treatment decisions.
  • Scaling due diligence efforts to match actual risk levels.

Transaction Monitoring and Blockchain Analytics

  • Withdrawal approvals based on account age, KYC status, and history.
  • Wallet attribution, high-risk counterparties, and fund tracing.
  • Chargeback-prone gateways and payment method risks.

Case study, The Large Withdrawal: Participants analyze a withdrawal request with mixed funding history, decide whether to approve or escalate, and justify the decision using monitoring criteria.

Evidence Standards for Payment Proof

  • Acceptable evidence types: statements and uninterrupted recordings.
  • Authenticity checks for documents, captures, and metadata.
  • Accurate recording of verified and unverified items.

Lab, Evidence or Artifact: Teams classify a set of submissions as acceptable, insufficient, or probable fabrications, and specify alternative requests.

Disputed Evidence and Interbank Delays

  • Resolving cases where both parties provide valid evidence.
  • Interbank processing waiting periods and preventive holds.
  • Documented decision criteria for time-expired orders.

Workshop, Both Sides Are Right: Teams resolve a dispute where buyer and seller both hold seemingly genuine proof, and defend their outcome.

Action and Sanctions Playbook

  • Collateral freezing, account restrictions, and suspension protocols.
  • Partial payment deadlines and returns to originating accounts.
  • Handling refunds to incorrect banks: fees and resolution timelines.
  • Restricted balances and retention of new deposits.

Exercise, Write the Sanction: Participants draft actions, notices, and timeframes for three escalating cases, testing them against playbook criteria.

Case Management, Documentation and Escalation

  • Case files, internal notes, and evidence retention.
  • Escalation matrices and department head reviews.
  • Suspicious activity reporting and record-keeping.

Capstone: End-to-End Fraud Case

  • Order review, evidence assessment, and identity revalidation.
  • Escalation, sanctions decisions, and counterparty resolution.
  • Justification memos and peer reviews.

Capstone, Full Case Run: Each team manages a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.

Diagnostic and Advisory Session (Additional Component)

  • Review of current practices and protocol gaps.
  • Guidance on evidence standards and disputed cases.
  • Guidance on action and sanctions criteria.

Requirements

  • Fundamental understanding of fraud prevention concepts.
  • Basic familiarity with KYC and customer onboarding workflows.
  • No technical or programming background is necessary.

Audience

  • Customer support and service agents managing P2P orders, disputes, and withdrawals.
  • Administrative staff involved in documentation, reconciliation, and customer records.
  • Technical staff supporting monitoring, onboarding, and case management systems.
  • Supervisors and team leads accountable for escalation decisions.

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