Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- Escrow-based order lifecycles and asset release mechanisms.
- Exposure points: off-platform fiat vs. on-platform crypto.
- Consequences of fraud losses, chargebacks, and bank claims.
Exercise 1, Map the Exposure: Teams track a buy order and a sell order from initiation to release, identifying every instance where off-platform payment disrupts the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the travel rule.
- Cryptoasset supervisory authorities and exchange licensing.
- Jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and mismatched payer accounts.
- Triangulation, third-party payers, and reused payment proofs.
- Partial payments, altered figures, and visually similar amounts.
Case study, Five Recurring Patterns: Participants categorize anonymized dispute records against five key typologies and identify the specific control failure in each instance.
False Confirmations, Forged Receipts and Account Takeover
- Orders marked as paid without actual transfers.
- Edited screenshots and falsified bank receipts.
- Cross-phishing within order chats and credential theft.
- Hijacked accounts exploited to defraud other users.
Workshop, Phishing in the Order Chat: Teams differentiate between genuine and fraudulent support messages, then develop the takedown and revalidation pathway for the affected account.
KYC for Individuals: Level 1 and Level 2
- Level 1 data collection and identity document verification.
- Level 2 revalidation, video selfie liveness checks, and list screening.
- Aligning verified identities with payment instruments.
Lab, Onboarding Under Pressure: Participants execute Level 1 and Level 2 reviews on sample files, noting discrepancies that necessitate revalidation.
KYC for Legal Entities and Beneficial Ownership
- Corporate documentation, representation authority, and signatories.
- Beneficial ownership chains and control indicators.
- Risk factors for legal persons and periodic review requirements.
Identity Fraud and Document Forensics
- Forged, borrowed, and synthetic identities.
- Liveness bypasses, deepfake attempts, and injection attacks.
- Revalidation triggers following disputes or compromise claims.
Lab, Document Forensics: Participants examine tampered documents and screen captures for inconsistencies in font, layout, metadata, and account numbers.
AML Screening, Sanctions and PEP
- List matching, tolerance thresholds, and managing false positives.
- PEP identification, adverse media analysis, and source of wealth verification.
- Enhanced due diligence and escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Factors including customer profile, product type, channel, geography, and behavior.
- Risk rating, review triggers, and treatment decisions.
- Scaling due diligence efforts to match actual risk levels.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approvals based on account age, KYC status, and history.
- Wallet attribution, high-risk counterparties, and fund tracing.
- Chargeback-prone gateways and payment method risks.
Case study, The Large Withdrawal: Participants analyze a withdrawal request with mixed funding history, decide whether to approve or escalate, and justify the decision using monitoring criteria.
Evidence Standards for Payment Proof
- Acceptable evidence types: statements and uninterrupted recordings.
- Authenticity checks for documents, captures, and metadata.
- Accurate recording of verified and unverified items.
Lab, Evidence or Artifact: Teams classify a set of submissions as acceptable, insufficient, or probable fabrications, and specify alternative requests.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties provide valid evidence.
- Interbank processing waiting periods and preventive holds.
- Documented decision criteria for time-expired orders.
Workshop, Both Sides Are Right: Teams resolve a dispute where buyer and seller both hold seemingly genuine proof, and defend their outcome.
Action and Sanctions Playbook
- Collateral freezing, account restrictions, and suspension protocols.
- Partial payment deadlines and returns to originating accounts.
- Handling refunds to incorrect banks: fees and resolution timelines.
- Restricted balances and retention of new deposits.
Exercise, Write the Sanction: Participants draft actions, notices, and timeframes for three escalating cases, testing them against playbook criteria.
Case Management, Documentation and Escalation
- Case files, internal notes, and evidence retention.
- Escalation matrices and department head reviews.
- Suspicious activity reporting and record-keeping.
Capstone: End-to-End Fraud Case
- Order review, evidence assessment, and identity revalidation.
- Escalation, sanctions decisions, and counterparty resolution.
- Justification memos and peer reviews.
Capstone, Full Case Run: Each team manages a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Review of current practices and protocol gaps.
- Guidance on evidence standards and disputed cases.
- Guidance on action and sanctions criteria.
Requirements
- Fundamental understanding of fraud prevention concepts.
- Basic familiarity with KYC and customer onboarding workflows.
- No technical or programming background is necessary.
Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administrative staff involved in documentation, reconciliation, and customer records.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads accountable for escalation decisions.
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
casual conversation supported by specific examples