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Course Outline
Introduction to Salesforce in Insurance and Leasing
- Overview of Salesforce Financial Services Cloud
- Core concepts: Accounts, Contacts, Opportunities, and Policies
- Industry-specific data models and extensions
Insurance Sales Quotation (Quote Rate Apply)
- Product portfolios and quoting frameworks
- Rate tables, discount structures, and approval mechanisms
- Identifying client requirements and pre-sales setup
Requirement Analysis and System Setup
- Translating business needs into system logic
- Utilizing custom objects, flows, and automation tools
- Security and access settings tailored for insurance roles
Claims Processing and Post-Sales Support
- Claims workflows and automated handling
- Event registration and validation logic
- Automated payment and settlement procedures
Insurance Policy Administration (IPA)
- Modeling policy lifecycles across industries
- Managing policy versions, renewals, and lapses
- Custom configurations for regional regulatory adherence
Integration and Reporting
- Data integration with external systems (e.g., actuarial, finance)
- Dashboards and KPIs for insurance operations
- Generating reports for underwriting, claims, and compliance
Wrap-Up and Future Steps
Requirements
- Fundamental understanding of CRM principles
- Awareness of insurance and/or leasing business processes
- Prior experience with the Salesforce platform or comparable tools is beneficial
Target Audience
- Salesforce developers operating within the insurance or leasing sectors
- Product managers overseeing insurance product portfolios
- IT specialists responsible for policy administration and post-sales service delivery
21 Hours
Testimonials (2)
practical part
irina filip - True Lens Services Ltd
Course - Salesforce for End Users
The way of interaction with students