Through interactive, hands-on sessions, ITIL® training programs illustrate how to oversee IT services to maximize customer value.
Business Center Plovdiv
Han Kubrat St 1, Plovdiv, Bulgaria, 4017
This is the most modern business center in the city, with all the necessary functionalities, while being located in a green part of the city.
It is about 20 minutes by bus from the main train station as well as the city center.
This instructor-led, live training in Plovdiv (online or onsite) is targeted at intermediate-level IT professionals and ICT service managers who aim to understand and implement ITSM fundamentals and practices based on ITIL 4.
By the conclusion of this training, participants will be able to:
Comprehend the core concepts and structure of ITIL 4.
Apply service design and architecture practices consistent with ITIL 4 principles.
Execute effective delivery and sustainability measures for ICT services.
Analyze real-world cases and simulate ITSM practices.
This program is tailored for experts currently possessing ITIL® 4 Foundation certification who seek to refresh their expertise in alignment with the most recent ITIL® 5 framework. It delivers a streamlined and effective transition, emphasizing the primary distinctions, novel concepts, and broadened practices incorporated into ITIL® 5.
Developed for IT staff and management in Plovdiv, this course offers a holistic perspective on IT Service Management and readies candidates for the ITIL 4 Foundation exam. It covers essential concepts, guiding principles, and practices designed to enhance value delivery.
This course delivers an in-depth overview of ITIL® 5, the leading framework for administering digital products and services in rapidly evolving environments. It provides participants with a strong foundation in how organizations can drive value through competent service management and teamwork.
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Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
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