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 Duration 7 hours

Course Outline

Introduction to AI in the Administrative Context

  • Defining AI and its relevance to administrative functions.
  • An overview of ChatGPT, Copilot, and Gemini capabilities.
  • Key privacy and security considerations for AI adoption.

AI-Driven Content Generation and Refinement

  • Composing and polishing professional correspondence.
  • Condensing meeting minutes and extensive documentation.
  • Accelerating the creation of reports, proposals, and internal memos.

Enhancing Scheduling and Task Organization with AI

  • Utilizing AI to streamline calendar management and meeting coordination.
  • Preparing agendas and post-meeting follow-up communications.
  • Configuring reminders and to-do lists via Copilot or Gemini integrations.

Mastering Prompting and AI Interaction

  • Techniques for crafting precise prompts to achieve optimal results.
  • Adjusting tone, style, and formatting as required.
  • Refining and correcting AI-generated responses through iteration.

Multilingual Capabilities and Accessibility

  • Leveraging AI tools for text translation.
  • Producing inclusive and accessible communications.
  • Adapting language to support diverse audience needs.

Public Sector Applications

  • Case studies of AI-integrated workflows within government entities.
  • Review of policies and guidance regarding AI usage in public administration.
  • Strategies for staying current with evolving tool features.

Conclusion and Future Directions

Requirements

  • Fundamental digital proficiency and experience with standard office applications (e.g., Microsoft Word, Excel, email clients).
  • Ease of navigating web-based platforms.
  • No previous exposure to artificial intelligence technologies is necessary.

Target Audience

  • Clerical support staff.
  • Administrative specialists.
  • Public sector operational personnel.

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