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Course Outline
Understanding Artificial Intelligence (AI)
- Definition of AI: History and evolution.
- How AI operates: Data, algorithms, and learning models.
- Types of AI: Narrow vs. general, generative AI, and machine learning.
AI in Daily Life and Business
- Examples of AI used in everyday routines.
- Business sectors transformed by AI.
- Common myths and facts regarding AI in the workplace.
AI Applications Across Departments
- Sales and Customer Service: Lead qualification, chatbots, and sales predictions.
- Marketing: Content generation, campaign analytics, and trend analysis.
- Finance: Invoice automation, fraud detection, and forecasting.
- HR: Recruitment screening and employee engagement insights.
- Administration and Operations: Document management and task automation.
Getting Started with AI Tools
- Overview of ChatGPT, Copilot, Gemini, Claude, and other platforms.
- Using AI to draft emails, reports, and presentations.
- AI tools for scheduling, summarization, and translation.
Hands-On Practice: AI in Action
- Writing and refining texts using AI.
- Creating reports and analyzing basic data.
- Automating routine administrative tasks.
Challenges and Ethical Considerations
- AI limitations: Bias, hallucination, and dependency risks.
- Concerns regarding data privacy, confidentiality, and compliance.
- Guidelines for responsible AI usage in the workplace.
Next Steps: Fostering an AI-Ready Culture
- Developing a mindset conducive to AI integration.
- Encouraging experimentation and digital curiosity.
- Resources for continued learning in AI.
Summary and Action Plan
- Review of key concepts and takeaways.
- Identifying AI opportunities within your department.
- Personal action plan: "What can I automate or improve with AI?"
Requirements
- No prior knowledge of AI or programming is required.
Target Audience
- Staff from administrative, sales, finance, marketing, HR, and other departments.
- Managers and team leaders interested in adopting AI.
- Support and back-office personnel.
7 Hours
Testimonials (2)
The trainer is patient and very helpful. He knows the topic well.
CLIFFORD TABARES - Universal Leaf Philippines, Inc.
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