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Course Outline

Understanding Artificial Intelligence (AI)

  • Definition of AI: History and evolution.
  • How AI operates: Data, algorithms, and learning models.
  • Types of AI: Narrow vs. general, generative AI, and machine learning.

AI in Daily Life and Business

  • Examples of AI used in everyday routines.
  • Business sectors transformed by AI.
  • Common myths and facts regarding AI in the workplace.

AI Applications Across Departments

  • Sales and Customer Service: Lead qualification, chatbots, and sales predictions.
  • Marketing: Content generation, campaign analytics, and trend analysis.
  • Finance: Invoice automation, fraud detection, and forecasting.
  • HR: Recruitment screening and employee engagement insights.
  • Administration and Operations: Document management and task automation.

Getting Started with AI Tools

  • Overview of ChatGPT, Copilot, Gemini, Claude, and other platforms.
  • Using AI to draft emails, reports, and presentations.
  • AI tools for scheduling, summarization, and translation.

Hands-On Practice: AI in Action

  • Writing and refining texts using AI.
  • Creating reports and analyzing basic data.
  • Automating routine administrative tasks.

Challenges and Ethical Considerations

  • AI limitations: Bias, hallucination, and dependency risks.
  • Concerns regarding data privacy, confidentiality, and compliance.
  • Guidelines for responsible AI usage in the workplace.

Next Steps: Fostering an AI-Ready Culture

  • Developing a mindset conducive to AI integration.
  • Encouraging experimentation and digital curiosity.
  • Resources for continued learning in AI.

Summary and Action Plan

  • Review of key concepts and takeaways.
  • Identifying AI opportunities within your department.
  • Personal action plan: "What can I automate or improve with AI?"

Requirements

  • No prior knowledge of AI or programming is required.

Target Audience

  • Staff from administrative, sales, finance, marketing, HR, and other departments.
  • Managers and team leaders interested in adopting AI.
  • Support and back-office personnel.
 7 Hours

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