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Duration 21 hours
Course Outline
Introduction and Overview
Understanding the fundamentals of business process re-engineering (BPR)
- Driving competitive advantage through radical process overhaul
- The imperative for re-engineering
- Defining the scope and limitations of re-engineering
- Centering strategy on core business processes
- Attaining objectives in cost optimization and revenue growth
Utilizing the established CLAMBRE/UML framework for re-engineering
- Adopting modelling standards: UML and BPMN
- Differentiating customers from stakeholders
- Mapping activities and information architecture
- Applying creative, right-brain thinking methods
Focusing on the Customer
Analyzing the customer interaction point
- Broadening customer definitions through aggregation
- Refining customer categories via generalisation
- Constructing a precise customer profile
Documenting customer value propositions and requirements
- Distinguishing between service delivery and product supply
- Assessing satisfaction drivers: quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating the extent to which current processes fulfill customer demands
Modelling the Business Process
Identifying processes suited for re-engineering
- Uncovering core operational workflows
- Selecting appropriate KPIs to gauge process efficiency
- Recognizing common business process antipatterns
- Presenting insights to senior leadership
Defining employee roles and duties
- Detecting role inconsistencies using cross-reference matrices
- Visualizing process flow with UML activity diagrams
- Distributing responsibilities across roles
Analysing the Business Process
Elaborating on process details
- Choosing the right UML instruments
- Defining process boundaries with UML use case diagrams
- Identifying critical business actors
- Modelling alternative process paths
- Highlighting inefficient activities
Investigating the organizational structure
- Reviewing organizational infrastructure
- Mapping data flows using class diagrams
- Applying UML business stereotypes
- Defining process architecture via communication diagrams
- Eliminating rigid structural constraints
Redesigning the Business Process
Optimizing the impact of information technology
- Leveraging web-enabled technologies
- Facilitating interaction via social platforms
- Designing scalable, future-ready business systems
- Implementing business intelligence solutions
- Integrating Enterprise Information Systems
Re-defining the customer-process interface
- Tailoring processes to serve specific customer segments
- Capitalizing on technological integration opportunities
- Customizing the process experience
- Surpassing customer expectations
Establishing the new process based on best practices
- Embedding proven business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Securing robust and reliable information management
Implementing the Re-engineered Process
- Retraining the workforce
- Aligning performance metrics with customer satisfaction
- Fostering continuous process improvement
- Tracking and analyzing outcomes
- Demonstrating tangible success
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
