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 Duration 7 hours

Course Outline

Introduction

• The current landscape of digital banking in Bulgaria and the region

Value Creation

• Digital channels and mobile banking
• Digital lending: shifting from branch visits to rapid online processes
• SME banking

Fintechs and Banks

• Dynamics of competition and partnership
• Mutual learning opportunities between banks and fintechs

Agile as a Transformation Driver

• Insights from the trainer’s master’s research
• Transitioning from project-based work to product ownership

Organization, People, and Culture

• Why technology alone is insufficient
• The roles of leadership and middle management

Case Studies

• Successful transformations and those that fell short
• Key lessons learned

Summary and Future Directions

Requirements

Prerequisites

• No prior knowledge of Agile or digital product management is necessary.
• A general understanding of financial services is beneficial.

Target Audience

• Managers and specialists in banks, insurers, and payment institutions.
• Teams within fintech companies.
• Consultants serving the financial sector.

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Price per participant

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