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Duration 7 hours
Course Outline
Introduction to Creative Problem Solving
- Exploring the concepts of creativity and creative thinking
- The impact of creativity on problem solving, innovation, and decision-making
- Recognizing barriers to creative thinking and strategies to overcome them
- The creative problem-solving workflow: from identifying the issue to implementing a solution
Defining and Framing the Problem
- Distinguishing between symptoms and the core problem
- Crafting a clear and actionable problem statement
- Defining objectives, constraints, and desired outcomes
- Reframing problems to uncover new perspectives
Gathering and Analyzing Information
- Identifying relevant data and evidence
- Posing effective questions to deepen problem understanding
- Examining facts, assumptions, and underlying causes
- Structuring information to facilitate creative analysis
Identifying Root Causes
- Looking beyond symptoms to uncover fundamental causes
- Applying the 5 Why Method
- Constructing a Fishbone (Ishikawa) Diagram
- Utilizing cause-and-effect analysis to structure complex problems
- Selecting the most significant causes for deeper investigation
Generating Creative Solutions and Alternatives
- Techniques for producing a broad range of ideas
- Utilizing divergent and convergent thinking processes
- Challenging assumptions and exploring alternative viewpoints
- Applying De Bono’s Six Thinking Hats
- Developing associations and unconventional solutions
- Practical exercises based on real-world business or organizational challenges
Evaluating and Selecting Solutions
- Establishing criteria for evaluating proposed ideas
- Objectively comparing different alternatives
- Assessing feasibility, impact, risks, and resource requirements
- Using Scatter Diagrams and other analytical tools where suitable
- Balancing creative innovation with practical business needs
Structured Problem Solving with the 8D Method
- Overview of the 8D problem-solving approach
- Defining the problem and assembling an effective problem-solving team
- Identifying and executing corrective actions
- Verifying outcomes and preventing recurrence
- Applying the method through a practical case study
From Idea to Action
- Translating selected solutions into actionable plans
- Assigning responsibilities, allocating resources, and setting milestones and deadlines
- Identifying potential risks during implementation
- Monitoring progress and measuring outcomes
Introduction to Design Thinking
- Understanding the core principles of Design Thinking
- Empathizing with users to understand their needs
- Defining the challenge from the user’s perspective
- Ideating, prototyping, and testing solutions
- Leveraging Design Thinking to tackle ambiguous and complex problems
Integrated Creative Problem-Solving Workshop
- Applying selected creative thinking and problem-solving techniques to a practical challenge
- Integrating root-cause analysis, idea generation, evaluation, and action planning
- Working individually and/or in teams on problems provided by the trainer or client
- Presenting proposed solutions and receiving feedback
Retrospective and Continuous Improvement
- Reviewing the problem-solving process and its results
- Identifying successful elements, areas for improvement, and lessons learned
- Developing a continuous improvement plan
- Utilizing the START / STOP / CONTINUE retrospective framework
- Identifying opportunities to apply creative thinking in daily work
Workshop Summary
- Recap of key principles and techniques
- Personal action points
- Applying learned concepts to current tasks and projects
- Final discussion and Q&A session
Requirements
There are no prior requirements.
Target Audience
- Individuals seeking to deepen their understanding of creative thinking mechanisms and boost their effectiveness.
Testimonials (2)
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
