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Course Outline
Introduction to Design Thinking
- Overview of Design Thinking methodology.
- Key stages: Empathize, Define, Ideate, Prototype, and Test.
- Understanding the relevance to administrative and operational challenges.
Gamification Fundamentals
- Introduction to gamification and its principles.
- Gamification vs game design: Key differences.
- Exploring tools and techniques for gamifying problem-solving.
Empathy and Problem Definition
- Identifying stakeholder needs and pain points.
- Using gamified exercises to gather insights.
- Formulating clear and actionable problem statements.
Idea Generation and Gamification
- Brainstorming techniques for innovative solutions.
- Using gamification to unlock creativity.
- Collaborative ideation through team challenges.
Prototyping and Testing
- Building low-fidelity prototypes for workplace challenges.
- Gamified testing scenarios to evaluate solutions.
- Iterative refinement based on feedback.
Implementation Strategies
- Planning and executing solutions in real-world contexts.
- Overcoming resistance to change through engagement.
- Measuring the impact of implemented solutions.
Gamification Showcase
- Presenting solutions through gamified storytelling.
- Peer feedback and collaborative improvement.
- Best practices for sustaining a gamified approach.
Summary and Next Steps
Requirements
- Basic understanding of workplace challenges and scenarios.
- Openness to collaborative problem-solving techniques.
Audience
- Administrative staff.
- Operational staff.
- Team leaders and managers.
14 Hours
