Customer Discovery for Product Teams Training Course

Business analysis is the process of investigating, understanding, and defining business needs in order to develop solutions that meet those needs. It is a key element in the change management process within an organization and in designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions meet business goals and needs. It is a crucial component in ensuring the effectiveness of projects and changes within an organization by ensuring that implemented solutions are accurate, feasible, and fully aligned with business requirements.

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers aiming to master advanced techniques that generate tangible business value. Through practical exercises and the application of real-world tools, participants will learn to analyze intricate data, streamline processes, engage stakeholders effectively, and convert strategic goals into actionable steps using OKRs. Upon completion, attendees will possess a refined toolkit to amplify their impact and deliver quantifiable outcomes.

This live, instructor-led session in Bulgaria (delivered online or on-site) is tailored for individuals at beginner, intermediate, or advanced levels who seek to integrate generative AI tools into their daily business analyst routines. It covers key areas such as analysis, documentation, information organization, and stakeholder engagement.

By the end of this training, participants will be capable of:

• Understanding the actual capabilities and boundaries of GenAI models, such as hallucinations and context window constraints.
• Employing AI as a sophisticated tool to support thinking and analytical workflows.
• Creating accurate requirement structures and technical documents with AI assistance.
• Speeding up conceptual work, from generating hypotheses to drafting documentation.
• Critically evaluating the quality and substantive correctness of AI-generated results.
• Gaining insight into the secure and ethical use of AI tools regarding corporate data

This instructor-led training in Bulgaria targets intermediate practitioners by exploring cost-effectiveness analysis. It guides learners in defining key questions, measuring costs and outcomes, employing analytical frameworks, and evaluating uncertainty to facilitate logical, evidence-driven decisions across diverse sectors.

This instructor-led live training in Bulgaria, offered online or on-site, targets intermediate-level managers and specialists who aim to comprehend the forces driving digital change in financial services and how to apply these changes within their own organizations.

By the end of this training, participants will be able to:

• Explain the drivers of digital change in banking and financial services.
• Identify the value created by digital channels, lending, and SME banking.
• Understand the role of Agile and product thinking in supporting transformation.
• Learn from both successful and failed transformation efforts.

This course offers a professional introduction to the recently enacted Accessibility Law, providing developers with the practical skills necessary to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the significance and implications of the law, the course rapidly transitions into hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in Bulgaria (online or onsite) is targeted at intermediate-level web developers and UX designers who want to utilize LangChain to build intuitive and user-friendly web applications.

Upon completion of this training, participants will be able to:

• Grasp the core concepts of LangChain and its significance in boosting web user experience.
• Deploy LangChain within web apps to develop dynamic and responsive interfaces.
• Incorporate APIs into web applications to enhance interactivity and user engagement.
• Refine user experience through LangChain’s advanced customization capabilities.
• Evaluate user behavior data to fine-tune web app performance and overall experience.

This instructor-led, live training in Bulgaria (online or onsite) is intended for individuals looking to use Figma to design the user interface for new or existing software applications or websites.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Build a working, clickable application prototype.
• Apply design best practices.
• Accelerate the completion speed of design projects.
• Collaborate with other designers and developers using Figma.

This instructor-led, live training in Bulgaria (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to apply Human-Centered Design methodologies in product development, service design, and business innovation.

By the end of this training, participants will be able to:

• Understand and apply Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Develop user personas and journey maps.
• Ideate, prototype, and test solutions iteratively.
• Apply design thinking frameworks in real-world projects.

A hands-on training module in Bulgaria designed to help insurance professionals utilize AI, data, and InsurTech trends to modernize operations and enhance customer engagement. Through workshops, case studies, and practical exercises, learners will develop digital strategies suited to a rapidly evolving industry.

This live, instructor-led training in Bulgaria delves into practical Requirements Engineering concepts, elicitation methods, and documentation strategies. It offers comprehensive exam preparation to assist participants in mastering the IREB CPRE syllabus and achieving the Foundation Level certification.

This instructor-led, live training in Bulgaria (online or onsite) is tailored for intermediate UX/UI designers and front-end developers who aim to utilize Multimodal AI to design and implement user interfaces capable of understanding and processing various forms of input.

By the end of this training, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Utilize multimodal data to create adaptive and responsive UIs.
• Understand the ethical considerations associated with user data collection and processing.

This instructor-led live training in Bulgaria (available online or onsite) is tailored for individuals seeking to understand requirements analysis and execute it efficiently and accurately using appropriate analysis techniques for their projects.

By the end of this training, participants will be able to:

• Identify different types of requirements.
• Understand the overall concepts and activities within requirements analysis.
• Become familiar with the requirements analysis methodology.
• Apply various requirements analysis techniques to their advantage.
• Structure requirements to enable efficient communication with architects and developers through an iterative gathering process.