Course Outline
Opening Session
• Digitization vs. Redesign: Understanding why mirroring paper processes on screens is ineffective
Mapping the Existing Process
• Visualizing the process from the customer’s standpoint
• Quantifying time consumption, step count, and drop-off rates
Identifying Inefficiencies
• Pinpointing redundant steps, documents, and signatures
• Reviewing approval chains and inter-departmental hand-offs
• Distinguishing genuine regulatory mandates from internal habits
Developing the Future Process
• Core principles of effective digital processes
• Collaborative design with business, IT, risk, and compliance departments
• Integrating work with BA and UX teams
Implementation Strategy
• Converting the new process into an actionable backlog
• Phased releases instead of a single massive launch
• Tracking key metrics: processing time, completion rates, and digital adoption share
Real-World Example
• Overhauling a bank’s loan, credit card, and insurance applications from a 30+ minute procedure to a streamlined 5-minute, single-signature workflow
Application Workshop
• Redesigning a specific process within the participant’s own organization
Conclusion and Future Actions
Requirements
Requirements
• No prior familiarity with process modeling notations is necessary
• Practical experience working with business processes in any capacity
Target Audience
• Product Owners and product managers
• Business analysts and process owners
• Managers in operations and back-office functions
• Teams responsible for digitizing services within banks, insurers, utilities, and public sector entities
Testimonials (1)
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
