Cross-cultural differences in teamwork Training Course
Purpose and objectives of the training This training is designed for everyone who interacts with representatives of different cultures in their professional work. It targets individuals who intend to (or are already engaging in) commercial contacts with foreign partners, conducting negotiations, selling and promoting products, as well as those collaborating with foreigners locally in Poland. Participants from various industries are welcome, regardless of age or management level. Depending on specific needs, the training can be customized for an advanced group in a particular field and focus on a specific region or country (e.g., Scandinavian countries, Arab countries, etc.). While the training sessions are open to the public, they can also be closed and tailored for a specific company or group upon request.
This course is available as onsite live training in Bulgaria or online live training.Course Outline
1. Introduction to Communication Issues
- the communication process and its stages
- the significance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication vs. communication via media: phone, email, messengers
2. Principles of Effective Communication as a Key Element in Efficient Organizational Contacts
- self-analysis of one's own communication style
- errors in communication, their correction, and avoidance
- communication barriers
- stages of developing interpersonal contact
3. Conducting Effective Conversations
- shaping your own image as a sender and receiver of a message
- assertive responses to objections, criticism, and praise
- identifying and bypassing communication barriers, active listening as a tool for effective communication · recognizing and managing factors interfering with listening and understanding statements
- the art of asking questions
- psychological mechanisms and techniques of influence
4. Intercultural Aspects of Communication
- basics of proxemics – distance in communication
- formulating messages in intercultural contacts
- self-expression vs. intercultural perception
- cultural interpretation of messages
- cultural attitudes in everyday communication and negotiations
- decision-making from a cultural perspective
5. Basic Principles of Intercultural Communication
- relationship-oriented cultures
- rules-oriented cultures
- partner-oriented and transaction-oriented cultures
- ceremonial and non-ceremonial cultures
- monochronic and polychronic cultures
- Does "a" always mean "a"? - Hidden assumptions and unspoken expectations in communication with representatives of specific cultures
6. "Customer Guide" – What to do, what to avoid, and absolute "faux pas"
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of former USSR countries
- American culture
7. Summary
Requirements
The course has a general nature and does not require specialized knowledge to participate.
Open Training Courses require 5+ participants.
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Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
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