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Course Outline
Openness to others: 5 generations in the consumer market, 4 generations in the labor market
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, and Traditionalists.
- Which generation do I represent?
- Characteristics of 4 generations functioning in the labor market: Z, Y, X, and Baby Boomers.
Generational differences among employees:
- Defining and managing an employee's development potential, taking into account the specifics of needs and life possibilities resulting from age – key competencies.
- Techniques and skills in motivating and managing employees of different ages.
Age management – how did we prepare to welcome the youngest generations Y and Z?
- Who is an employee from Generation Y and Z?
- What motivates an employee from Generation Y and Z?
- How to communicate with an employee from Generation Y and Z?
- How to manage an employee from Generation Y and Z?
Communication X, Y, Z
- How to design appropriate communication for generations X, Y, Z?
- Why do I need to adapt the message?
- Common communication tools – Feedback.
- How to communicate to motivate generations?
- Open communication – authority in communication.
- Business communication – fostering collaboration.
Management and motivation XYZ
- Setting goals and task execution.
- Team management, coordinating actions, leading projects – intergenerational collaboration.
- What motivates each generation? – Key to the generation.
- How to design collaboration?
- How to complement each other in business?
- How to effectively share tasks in the team – competence table.
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage and what truly motivates them?
- Will we soon lack employees?
- Recruiting XYZ – what each generation values.
Difficult situations XYZ – assertiveness in communication
- Managing conflict – difficult situations between generations.
- How to predict conflicts at work?
- Levels of communication – attitudes of the speaker (boss, employee, supplier, recipient).
- How to talk to an employee, supervisor, etc.?
- Empathy in communication.
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
Very practical. Trainer was very flexible in ensuring we meet our needs.