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Course Outline

Openness to others: 5 generations in the consumer market, 4 generations in the labor market

  • Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, and Traditionalists.
  • Which generation do I represent?
  • Characteristics of 4 generations functioning in the labor market: Z, Y, X, and Baby Boomers.

Generational differences among employees:

  • Defining and managing an employee's development potential, taking into account the specifics of needs and life possibilities resulting from age – key competencies.
  • Techniques and skills in motivating and managing employees of different ages.

Age management – how did we prepare to welcome the youngest generations Y and Z?

  • Who is an employee from Generation Y and Z?
  • What motivates an employee from Generation Y and Z?
  • How to communicate with an employee from Generation Y and Z?
  • How to manage an employee from Generation Y and Z?

Communication X, Y, Z

  • How to design appropriate communication for generations X, Y, Z?
  • Why do I need to adapt the message?
  • Common communication tools – Feedback.
  • How to communicate to motivate generations?
  • Open communication – authority in communication.
  • Business communication – fostering collaboration.

Management and motivation XYZ

  • Setting goals and task execution.
  • Team management, coordinating actions, leading projects – intergenerational collaboration.
  • What motivates each generation? – Key to the generation.
  • How to design collaboration?
  • How to complement each other in business?
  • How to effectively share tasks in the team – competence table.
  • How to build natural authority and a sense of self-worth in XYZ?
  • Is Generation Z difficult to manage and what truly motivates them?
  • Will we soon lack employees?
  • Recruiting XYZ – what each generation values.

Difficult situations XYZ – assertiveness in communication

  • Managing conflict – difficult situations between generations.
  • How to predict conflicts at work?
  • Levels of communication – attitudes of the speaker (boss, employee, supplier, recipient).
  • How to talk to an employee, supervisor, etc.?
  • Empathy in communication.
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

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Price per participant

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