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Course Outline

This course is nearly identical to the Team Members’ course (see separate outline), with the following additions:

  • A new module titled "Leadership vs. Management," which covers:
    • The similarities and differences between leadership and management, defining what makes a great leader and a great manager
    • Various management styles
  • An additional module titled "Delivering Change," which covers:
    • Factors that cause change to succeed or fail
    • Key principles of change
    • Resistance to change and why, on occasion, such resistance can be beneficial
 14 Hours

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