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Course Outline

Day 1: Introduction to ISO 9001 and starting the QMS implementation process

  • Course goals and structural overview
  • Overview of ISO, management systems, and the ISO 9000 family
  • Basics of quality and QMS according to ISO 9001
  • Kicking off the QMS implementation
  • Leadership and commitment
  • Formulating the quality policy
  • Defining roles, responsibilities, and authorities

Day 2: Developing the QMS implementation plan

  • Understanding the organizational context
  • Defining the scope of the QMS
  • Strategies for addressing risks and opportunities
  • Setting quality objectives
  • Managing change
  • Resource allocation
  • Ensuring competence

Day 3: Executing the QMS implementation

  • Fostering awareness and communication
  • Managing documented information
  • Handling requirements for products and services
  • Designing and developing products and services
  • Managing outsourced processes
  • Controlling production and service provision
  • Monitoring, measuring, analyzing, and evaluating performance

Day 4: Monitoring the QMS, driving continual improvement, and preparing for the certification audit

  • Conducting internal audits
  • Performing management reviews
  • Addressing nonconformities and implementing corrective actions
  • Driving continual improvement
  • Preparing for the certification audit
  • Conclusion of the training course

Day 5: Certification Exam

Requirements

A basic grasp of ISO 9001 standards and a solid understanding of implementation principles are required.

 35 Hours

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