Whether conducted online or onsite, instructor-led live CRM (Customer Relationship Management) training courses illustrate the fundamental concepts and practical applications of Customer Relationship Management through interactive discussions and hands-on practice.
CRM training is offered in two formats: "online live training" and "onsite live training". Online live training (also known as "remote live training") is delivered via an interactive remote desktop. Onsite live training can take place locally at the customer's location in Sofia or at NobleProg's corporate training centers in Sofia.
NobleProg -- Your Local Training Provider
Crystal Business Center
ул. "Осогово" 40, Sofia, Bulgaria, 1303
Crystal Business Center is located in the central part of Sofia, on the corner of "Osogovo" street. and "Todor Aleksandrov" blvd. The building is easily accessible by metro (only 50 m from Opalchenska station) and other public transport. Its total area is 8000 sq.m. The office area is 6171 sq.m.
Microsoft Dynamics 365 Finance & Operations offers a robust development environment designed for customizing ERP capabilities and facilitating integration with external systems.
This instructor-led live training, available online or on-site, targets intermediate to advanced developers and technical support specialists looking to build, maintain, and support solutions within the Microsoft Dynamics 365 Finance & Operations ecosystem.
Upon completing this training, participants will be equipped to:
Establish a development environment utilizing Visual Studio and X++.
Develop forms, classes, tables, and workflows in F&O.
Implement business logic through events, permissions, and validations.
Create custom reports and extend existing functionalities.
Integrate external services via REST APIs and OData.
Test, debug, and optimize performance within the F&O environment.
Manage data migrations and ongoing system updates.
Course Format
Interactive lectures and discussions.
Extensive exercises and practical sessions.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.
This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.
By the end of this training, participants will be able to:
Navigate and configure core Finance and SCM functionalities.
Manage vendor, customer, and tax information within the system.
Create and track purchase orders, invoices, and payments.
Operate inventory and logistics workflows through the platform.
Understand key process flows in procurement and accounting.
Support business users through functional configuration and error handling.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
Microsoft Dynamics 365 Customer Service offers a robust platform for overseeing customer support, service operations, and omnichannel engagement.
This instructor-led live training (available online or on-site) is designed for intermediate-level professionals seeking to implement and configure customer service solutions using Dynamics 365 Customer Service.
Upon completion of this training, participants will be capable of:
Configuring and managing case automation, queues, and routing logic.
Deploying omnichannel tools such as chat, SMS, and the agent workspace.
Designing personalized customer experiences through surveys and analytics.
Integrating AI assistants and IoT devices to enable proactive support scenarios.
Course Format
Interactive lectures and discussions.
Extensive exercises and practice sessions.
Hands-on implementation within a live laboratory environment.
Customization Options
To arrange customized training for this course, please reach out to us.
Salesforce is a premier CRM platform designed to monitor, enhance, and scale sales performance.
This guided training, available online or in person, targets intermediate-level sales professionals looking to boost their performance through contemporary, high-impact sales methods powered by Salesforce.
After finishing this training, participants will be capable of:
Implementing modern cold calling strategies that enhance engagement.
Utilizing established scripts to improve conversion rates.
Establishing rapport swiftly using psychological and interpersonal connection techniques.
Leveraging Salesforce to monitor activities and speed up results.
Course Format
Live demonstrations and guided discussions.
Practical application using real-world sales scenarios.
Interactive exercises within a live Salesforce environment.
Customization Options
Examples, scenarios, and exercises can be customized upon request.
Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution designed to support end-to-end business operations, encompassing both warehouse and inventory management. By leveraging enhanced integration capabilities and specialized add-ons such as Warehouse Insight, BC facilitates efficient warehouse activities, license plating, and comprehensive operational automation throughout the enterprise.
This instructor-led training session, available either online or on-site, is tailored for intermediate-level warehouse operations teams, ERP consultants, and IT professionals who aim to implement or optimize warehouse management processes in Dynamics 365 Business Central. The course emphasizes best practices, the use of mobile devices, and robust quality integration workflows.
Upon completion of this training, participants will be equipped to:
Configure and manage warehouse operations within Dynamics 365 Business Central.
Leverage Warehouse Insight for real-time mobile execution of warehouse tasks.
Implement license plating and traceability mechanisms to improve inventory control.
Integrate equipment calibration, test requests, and quality control processes into ERP workflows.
Course Format
Interactive lectures and group discussions.
Extensive exercises and practical application.
Hands-on implementation in a live laboratory environment.
Customization Options
To arrange customized training for this course, please contact us directly.
Salesforce stands as a premier cloud-based CRM platform, empowering organizations to effectively manage customer relationships, automate key processes, and enhance team collaboration. This practical, hands-on course delves into core configuration, object and application design, automation via workflows and Process Builder/Flow, and essential productivity features designed to help teams operate more efficiently.
This instructor-led live training, available either online or onsite, targets beginner to intermediate-level administrators, business users, and team leads who aim to configure Salesforce, automate routine processes, and boost overall user productivity.
Upon completion of this training, participants will be equipped to:
Configure objects, fields, page layouts, and record types to accurately model business data.
Design and build Lightning apps and pages using Lightning App Builder.
Create automations using Flow and other process automation tools to streamline tasks.
Leverage productivity and collaboration features such as Lightning Experience, Chatter, and various integrations.
Develop basic reports and dashboards to highlight key metrics.
Format of the Course
Interactive lectures and live demonstrations.
Guided hands-on exercises within a sandbox environment.
Real-world scenarios culminating in a short capstone lab.
Course Customization Options
For a customized version focusing on Sales Cloud, Service Cloud, or custom objects, please contact us to arrange.
This instructor-led live training in Sofia (online or on-site) is designed for beginner to intermediate treasury and finance professionals who aim to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.
By the end of this training, participants will be able to:
Navigate and customize the Dynamics 365 Finance and Operations interface.
Generate and analyze financial reports efficiently.
Manage treasury functions, including cash flow and bank reconciliations.
Enhance financial workflows for better operational efficiency.
Salesforce is a robust cloud-based platform that facilitates the entire insurance lifecycle—from initial quoting and sales through to claims management and policy administration.
This instructor-led live training (available online or onsite) is designed for intermediate-level professionals in the insurance and leasing sectors who aim to configure, extend, and optimize Salesforce to manage offerings, automate claims, and oversee full policy lifecycles.
Upon completion of this training, participants will be able to:
Configure Salesforce for quoting and pricing insurance products.
Manage post-sales activities, including claims processing, event registration, and payment automation.
Model insurance products and administer policies across their entire lifecycle.
Adapt Salesforce to meet regulatory and operational requirements specific to the insurance and leasing industries.
Format of the Course
Interactive lectures and discussions.
Hands-on practice with Salesforce Insurance tools and configurations.
Guided exercises focused on product creation, claims workflows, and policy automation.
Course Customization Options
To request customized training for this course based on your specific insurance or leasing products, please contact us to arrange.
This instructor-led, live training in Sofia (online or onsite) is designed for beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.
By the end of this training, participants will be able to:
Understand the core features and functionalities of Dynamics 365 Customer Service.
Set up and configure the D365 Customer Service environment.
Manage customer interactions and cases efficiently.
Utilize analytics to improve service delivery.
Integrate Dynamics 365 Customer Service with other Microsoft applications.
This instructor-led live training, offered in Sofia (online or onsite), is designed for sales professionals from beginner to intermediate levels who wish to leverage Salesforce to manage leads, opportunities, accounts, and customer interactions, thereby boosting deal closure rates and improving sales performance.
By the end of this training, participants will be able to:
Confidently navigate the Salesforce Sales Cloud interface.
Manage leads, contacts, accounts, and opportunities.
Use Salesforce tools to streamline workflows and track performance.
Leverage reports and dashboards to gain insights into the sales pipeline.
Odoo is a robust, open-source ERP framework constructed upon Python and JavaScript, providing a modular architecture designed for developing business applications.
This instructor-led live training, available either online or onsite, is tailored for developers ranging from intermediate to advanced proficiency levels. The program aims to equip participants with mastery over Odoo’s backend and frontend frameworks, covering Python ORM customization, OWL (Odoo Web Library) development, and the optimization of modules for Barcode and POS systems.
Upon completion of this training, participants will be capable of:
Creating advanced Odoo modules utilizing Python, XML, and JavaScript.
Customizing and extending Odoo’s backend models, views, and controllers.
Constructing and enhancing frontend components using OWL specifically for POS and Barcode modules.
Securely integrating APIs and third-party systems with Odoo.
Debugging, testing, and deploying Odoo modules in accordance with industry best practices.
Format of the Course
Interactive lectures and discussions.
Live coding demonstrations accompanied by guided exercises.
Practical module development within a real-world Odoo environment.
Course Customization Options
For inquiries regarding customized training for this course, please reach out to us to make arrangements.
This instructor-led, live training in Sofia (online or onsite) is designed for intermediate to advanced participants who aim to enhance customer support operations through AI and automation, while providing their teams with up-to-date tools and strategies.
By the end of this training, participants will be able to:
Stay informed about the latest trends in customer support and customer success.
Utilize AI and automation to enhance customer satisfaction and reduce manual effort.
Enhance sales workflows and customer engagement using advanced automation.
Train remote teams on modern tools and strategies for customer success and sales.
Develop scalable solutions to improve customer experiences and drive revenue growth.
This instructor-led, live training in Sofia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.
By the end of this training, participants will be able to:
Understand the core features and functionalities of Dynamics 365 Sales.
Set up and configure the D365 Sales environment.
Manage customer relationships and sales processes using D365 Sales.
Utilize data and analytics to drive sales decisions.
Integrate Dynamics 365 Sales with other Microsoft applications.
This instructor-led, live training in Sofia (online or onsite) is aimed at intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.
By the end of this training, participants will be able to:
Optimize Pardot for advanced email marketing and engagement tactics.
Master the creation and analysis of reports and dashboards.
Enhance prospect assignment strategies and engagement programs.
Lever Pardot’s dynamic content and custom redirects for better campaign performance.
This instructor-led live training, delivered online or onsite, is designed for beginner to intermediate participants seeking to use the MS Dynamics 365 Sales Insights module to develop more effective sales strategies and enhance customer engagement.
By the end of this training, participants will be able to:
Understand the features and benefits of the Sales Insights module.
Use AI-driven analytics to enhance sales performance.
Customize and configure the module for specific business needs.
Leverage insights for lead scoring, relationship health, and pipeline management.
Integrate Sales Insights with other Dynamics 365 modules and third-party tools.
This instructor-led, live training in Sofia (online or onsite) is designed for beginner-level managers who want to use Monday.com to manage and automate databases and workflows for multiple departments.
By the end of this training, participants will be able to:
Automate databases and workflows for various departments (e.g., sales, marketing, HR).
Integrate WhatsApp via an external API to maintain seamless communication with customers or internal teams.
Manage statuses and workflows across any area, optimizing operations through automation.
Maximize efficiency by fully utilizing Monday’s WorkManagement, CRM, and WorkForms modules.
This guided, live training in Sofia (online or onsite) is designed for intermediate-level professionals who wish to implement and manage the Odoo Inventory module effectively across a central warehouse and multiple secondary locations, emphasizing traceability and scalability.
By the end of this training, participants will be able to:
Configure and manage a multi-location warehouse structure in Odoo.
Track internal product movements and optimize transfers between warehouses.
Record and trace purchase orders through reception and distribution.
Enable and manage serial number and lot-based traceability.
Design a scalable and well-organized inventory system aligned with best practices.
This instructor-led live training in Sofia (online or onsite) targets beginner-level sales professionals and administrators who aim to proficiently use and manage Salesforce Sales Cloud and its administrative functions.
By the end of this training, participants will be able to:
Effectively navigate and leverage Salesforce Sales Cloud.
Handle leads, accounts, contacts, opportunities, and cases.
Create reports and dashboards to derive actionable sales insights.
Deploy automation and workflow rules within Salesforce.
Tailor security configurations and oversee user permissions.
Connect Salesforce with Power BI, Tableau, and other analytics tools for real-time data evaluation.
This instructor-led, live training in Sofia (online or onsite) targets intermediate-level business analysts who aim to lead continuous business process improvement and system enhancement initiatives within their organizations.
Upon completing this training, participants will be equipped to:
Acquire a thorough understanding of Dynamics 365.
Establish, configure, and oversee various Dynamics 365 components.
Evaluate current business processes and propose optimizations using Dynamics 365 functionalities.
Handle migrations and updates within the Dynamics 365 ecosystem.
This instructor-led, live training in Sofia (online or onsite) is designed for intermediate-level participants aiming to understand the configuration, management, and customization of Odoo modules to support business operations.
By the end of this training, participants will be able to:
Configure and customize Project and Planning modules to streamline task and resource management.
Set up and manage Sales and Accounting modules, including the Analytic Accounting Plan, to enhance financial tracking and reporting.
Administer Employee and Contact modules for improved HR and CRM processes.
Leverage the Settings module to implement system-wide customizations and integrations.
Optimize Odoo's functionality to align with organizational needs.
This instructor-led, live training in Sofia (online or onsite) targets beginner-level project managers who wish to employ OpenText Exstream v16 to effectively design, implement, and manage personalized customer communications.
By the conclusion of this training, participants will be able to:
Understand the architecture and components of OpenText Exstream v16.
Learn to administer, operate, and deploy Exstream applications effectively.
Design and create personalized customer communications with Exstream Design Manager.
Navigate the OpenText Support Portal for resources, software, and ticket management.
This instructor-led live training in Sofia (online or onsite) targets intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns.
By the end of this training, participants will be able to:
Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
Leverage Salesforce data to create personalized email experiences.
Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.
Zoho Desk is a cloud-based helpdesk solution engineered to optimize customer service operations via automation, multi-channel support, ticket tracking, and performance analytics.
This instructor-led live training (available online or onsite) is tailored for beginner to intermediate users seeking to effectively configure, manage, and optimize Zoho Desk to enhance customer service workflows.
Upon completing this training, participants will be able to:
Configure and customize the Zoho Desk environment to suit their team's needs.
Manage tickets, SLAs, and workflows across various support channels.
Develop insightful reports and dashboards to monitor service performance.
Apply best practices for automation, change control, and collaboration.
Course Format
Interactive lectures and discussions.
Extensive exercises and practical practice.
Hands-on implementation in a live-lab environment.
Customization Options
For customized training requests, please contact us to make arrangements.
This instructor-led live training in Sofia (online or onsite) is aimed at business analysts who wish to utilize HubSpot services to manage a product life cycle.
By the end of this training, participants will be able to:
Understand the stages of a product life cycle.
Use HubSpot to optimize and manage a product life cycle.
Know when to use the product life cycle in businesses.
This guided, live training in Sofia (online or in-person) is designed for intermediate-level accountants seeking to optimize their accounting processes using the Odoo accounting module.
By the end of this training, participants will be able to:
Learn about accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
Use Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.
This instructor-led, live training in Sofia (online or onsite) is aimed at consultants who wish to learn intermediate-level skills in managing PeopleSoft applications.
By the end of this training, participants will be able to:
Learn PeopleSoft concepts and architecture.
Configure and manage server domains.
Trace, troubleshoot and tune PeopleSoft system performance.
This instructor-led live training in Sofia (available online or onsite) is designed for intermediate-level marketing professionals who aim to acquire the skills and knowledge needed to utilize Salesforce Marketing Cloud effectively for comprehensive digital marketing and customer engagement.
By the end of this training, participants will be able to:
Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.
Zoho CRM is a widely adopted cloud-based platform used to manage customer relationships, automate sales processes, and analyze business performance.
This instructor-led, live training (online or onsite) is aimed at intermediate-level users and administrators who wish to improve their proficiency in managing data, reporting, customization, and system control within Zoho CRM.
By the end of this training, participants will be able to:
Create and customize reports and dashboards for actionable analysis.
Implement change control best practices, including audit trails and configuration management.
Configure modules, workflows, and user roles to align with business processes.
Monitor system usage, automate tasks, and enhance CRM usability and governance.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This CRM course is intended for professionals in sales, business development, and customer service to elevate existing customer service skills and develop advanced techniques that enhance the customer experience. Through interactive workshops, behavioral coaching, and real-world scenario drills, participants will master the frameworks needed to transition from transactional interactions to strategic, long-term customer partnerships that drive measurable business growth.
This instructor-led live training in Sofia (online or onsite) is designed for business analysts aiming to enhance marketing and sales processes through Microsoft Dynamics 365.
By the conclusion of this training, participants will be able to:
Utilize various Microsoft Dynamics 365 modules to manage process flows.
Integrate the Power Platform into Microsoft Dynamics 365.
Structure common data models, such as records, segment charts, and more.
Automate workflows via Microsoft Flow integration.
This instructor-led, live training in Sofia (online or onsite) is aimed at marketers who wish to create and optimize a sales and marketing process with HubSpot CRM.
By the end of this training, participants will be able to:
Use HubSpot meeting tools to schedule meetings.
Optimize business operations with HubSpot CRM.
Create full-featured dashboards and reports for data analysis.
This instructor-led, live training in Sofia (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.
By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.
In this instructor-led, live training in Sofia (online or onsite), participants will learn how to use Odoo and start developing in Odoo for their organizations.
By the end of this training, participants will be able to:
This instructor-led live training in Sofia (online or onsite) is designed for end-users looking to leverage Odoo to optimize their business operations.
Upon completing this training, participants will be able to:
Implement an Odoo CRM system within their own organization.
Plan, analyze, and align business functions and processes with Odoo's features.
Integrate Odoo with various third-party tools and applications.
During this instructor-led live training in Sofia (online or onsite), participants will examine the architecture, design, and operational features of Salesforce CPQ. You will actively engage in the setup, configuration, and maintenance of a sample Salesforce CPQ installation.
This instructor-led live training in Sofia (online or onsite) is designed for web developers who intend to create real-time applications using Salesforce Development.
By the conclusion of this training, participants will be able to:
Construct a real-time application using the Apex programming language.
Develop test classes with Apex to improve code coverage in Salesforce.
Create and utilize REST and SOAP web services via Apex.
This instructor-led, live training in Sofia (online or onsite) is designed for marketing professionals, sales staff, and customer service representatives who wish to set up, manage, and monitor Salesforce and its capabilities to serve their customers more effectively.
By the end of this training, participants will be able to:
Configure their Salesforce account to manage profiles, track activities, customize views and layouts, and personalize settings.
Leverage Salesforce features and tools to attract, acquire, and service both existing and potential customers.
Generate reports and dashboards to produce valuable business analytics and insights.
This instructor-led, live training in Sofia (online or onsite) is designed for administrators who intend to use Salesforce Lightning to develop web applications.
By the end of this training, participants will be able to:
Build responsive applications with Salesforce Lightning.
This instructor-led, live training in Sofia (online or onsite) is designed for individuals who aim to utilize Veeva Commercial Cloud Engagement applications to deliver a personalized customer experience across multiple channels.
By the end of this training, participants will be able to:
Personalize customer interactions using Veeva CRM.
Plan and execute enterprise events using Veeva Digital Events.
Veeva Vault is a cloud-based content management platform and suite of applications aimed at life sciences companies.
This instructor-led, live training in Sofia (online or onsite) is aimed at end-users who wish to use Veeva Vault to better manage life science documents and data.
By the end of this training, participants will be able to manage documents, track product information, and collaborate with other team members.
Zoho Creator is a SaaS platform designed for developing enterprise-grade applications that function seamlessly across any device.
In this instructor-led live training, available either onsite or remotely, attendees will acquire the skills to rapidly construct custom applications using Zoho Creator.
Upon completing this training, participants will be equipped to:
Efficiently establish, configure, and operate their Zoho Creator account.
Design forms and dashboards.
Establish workflows and business rules.
Automate repetitive tasks and develop informative pages.
Audience
Developers.
Business managers.
Course Format
Interactive lectures and discussions.
Extensive exercises and practice sessions.
Practical implementation in a live-lab setting.
Customization Options
To arrange a tailored training session for this course, please reach out to us.
Zoho CRM is a cloud-based Customer Relationship Management (CRM) platform designed to track sales, manage contacts, execute marketing initiatives, and engage with customers.
During this instructor-led live training (available onsite or remotely), attendees will learn how to set up and manage a Zoho CRM system.
Upon completion of this course, participants will be capable of:
Efficiently setting up, configuring, and operating their organization's account
Managing users and automating sales processes
Customizing CRM solutions and securing customer data
Audience
System administrators
Course Format
Interactive lectures and discussions
Extensive exercises and practice
Practical implementation in a live-lab environment
Course Customization Options
To request customized training for this course, please contact us to arrange.
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Testimonials (10)
practical part
irina filip - True Lens Services Ltd
Course - Salesforce for End Users
Applicable topics and he spoke clearly and concisely.
Brandon - Aptus Court Reporting LLC
Course - Zoho CRM: Administration, Customization, and Operations
The way of interaction with students
izabela - BCA Polska Sp. z.o.o.
Course - Salesforce for Sales and Administration
The training course was well-prepared and effectively delivered. Mercede was extremely knowledgeable about the subject and consistently ensured we understood each module covered
Denise - Derrycourt Cleaning Specialists
Course - Salesforce Lightning
Opportunities to work at our pace, answered lots of questions, pleasant trainer
- Chester Beatty
Course - HubSpot CRM
the fact that it has folded our needs
mihaela
Course - Odoo for Managers
application scenarios introduction
Rachel - ge ren
Course - Salesforce CPQ for Administrators
Exercises, and the fact that the trainer was able to answer all my questions.
Mothibi - National Youth Development Agency
Course - Odoo for Developers
I like to show odoo screen and explain how to custom.
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