Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviours
- Differentiating between passive, aggressive, passive-aggressive, and assertive styles
- Evaluating your personal communication approach
- Exploring the value of assertive dialogue in a professional setting
Building Confidence and Self-Awareness
- Pinpointing personal impediments to assertiveness
- Addressing self-limiting beliefs to boost self-assurance
- Recognizing emotional triggers and regulating reactions
- Cultivating a mindset grounded in positivity and confidence
Communicating with Confidence
- Mastering the core principles of verbal and non-verbal expression
- Practising active listening and formulating impactful questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally while preserving relationships
Understanding Others and Influencing Positively
- Acknowledging various communication and behavioural profiles
- Tailoring your interaction style to different personalities
- Establishing rapport and trust
- Leveraging influence techniques to drive positive results
Managing Difficult Conversations
- Preparing for complex or contentious dialogues
- Resolving conflict in a calm and constructive manner
- Responding with confidence to criticism, complaints, or challenging conduct
- Maintaining composure and professionalism under pressure
Practical Assertiveness Skills
- Providing and accepting constructive feedback
- Negotiating solutions that benefit all parties
- Applying assertiveness techniques in meetings, presentations, and daily operations
- Engaging in role-plays and exercises based on real-world workplace contexts
Continuing Professional Development
- Reflecting on personal strengths and areas requiring growth
- Formulating an individual plan to enhance assertiveness
- Establishing SMART goals for ongoing improvement
- Identifying opportunities to integrate new skills into daily work
Requirements
There are no prior requirements.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
