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Course Outline

Understanding 'Brand'

  • Defining a 'brand'
  • Identifying your company's brand identity
  • Actions to strengthen your company's brand presence

Core Change Strategies

  • The necessity for managers to continuously evaluate their segment's status, especially in comparison to peers and competitors, to implement proactive rather than reactive changes
  • Introduction to the 'STARS' model for Change Strategies and Planning

Change Management

  • Analysis of factors contributing to successful past changes
  • Analysis of factors contributing to unsuccessful past changes
  • Key lessons learned from previous change initiatives (both internally and externally)
  • Exploration of the 9 Change principles and their practical application
  • Overview of Lewin’s model of Change Implementation
  • Introduction to the Change Kaleidoscope

Psychological Impacts of Change

  • Assessing current feelings: 'How am I feeling now?' and 'How are my colleagues feeling?'
  • Anticipating emotional responses as a change process evolves

Customer and Stakeholder Relationships

  • Defining what constitutes a Customer
  • Defining what constitutes a Stakeholder
  • Strategies to maximize the value of every Customer or Stakeholder interaction
  • Understanding the Service : Profit Chain

Financial Dimensions of Business

  • Analyzing Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Formulating Vision and Mission Statements
  • Setting objectives aligned with mission delivery
  • Implementing Performance Management strategies to surpass agreed objectives

Negotiating for Optimal Results

  • Effective Communication in Negotiation
  • The significance of impactful Presentations
  • Exploration of various Negotiating Strategies
  • Comparative analysis of strategies
  • Techniques for Building Rapport
  • Overview of the 3-phase Negotiating Process
 21 Hours

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