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Course Outline
Understanding 'Brand'
- Defining a 'brand'
- Identifying your company's brand identity
- Actions to strengthen your company's brand presence
Core Change Strategies
- The necessity for managers to continuously evaluate their segment's status, especially in comparison to peers and competitors, to implement proactive rather than reactive changes
- Introduction to the 'STARS' model for Change Strategies and Planning
Change Management
- Analysis of factors contributing to successful past changes
- Analysis of factors contributing to unsuccessful past changes
- Key lessons learned from previous change initiatives (both internally and externally)
- Exploration of the 9 Change principles and their practical application
- Overview of Lewin’s model of Change Implementation
- Introduction to the Change Kaleidoscope
Psychological Impacts of Change
- Assessing current feelings: 'How am I feeling now?' and 'How are my colleagues feeling?'
- Anticipating emotional responses as a change process evolves
Customer and Stakeholder Relationships
- Defining what constitutes a Customer
- Defining what constitutes a Stakeholder
- Strategies to maximize the value of every Customer or Stakeholder interaction
- Understanding the Service : Profit Chain
Financial Dimensions of Business
- Analyzing Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Formulating Vision and Mission Statements
- Setting objectives aligned with mission delivery
- Implementing Performance Management strategies to surpass agreed objectives
Negotiating for Optimal Results
- Effective Communication in Negotiation
- The significance of impactful Presentations
- Exploration of various Negotiating Strategies
- Comparative analysis of strategies
- Techniques for Building Rapport
- Overview of the 3-phase Negotiating Process
21 Hours
Testimonials (2)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.