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Duration 14 hours
Course Outline
Nature and Classification of Conflicts. Conflict types identified by participants
Lewin's Theory of Conflict Situations.
Primary Sources of Conflict.
- Resource scarcity
- Divergent goals
- Work interdependence
- Differences in values or perspectives
- Organizational ambiguity
Functional versus Dysfunctional Conflicts
Perceptual Distortions During Conflict
Conflict Dynamics
- Preceding phase
- Challenge phase
- Escalation phase
- Confrontation phase
Behavioral Styles in Conflict Management; Appropriate conduct in disputes and the consequences of rigid stylistic application
Assertive Development of Conflicts in Teamwork. Assertive skills beneficial for resolution
Strategies for Conflict Situations:
- Competitive approach (Win-Lose)
- Accommodative approach (Lose-Win)
- Collaborative approach (Transforming conflict into cooperation)
Conflict Management. Core methods and techniques for resolution
- Negotiation
- Mediation
- Arbitration
Emotional Management in Conflicts
Stress Coping Mechanisms in Difficult Situations
- Introduction to anti-stress training
- Relaxation methods and focus techniques
Creative Principles of Conflict Resolution.
Effective Communication as a Fundamental Tool for Conflict Management.
- Communication barriers in conflict resolution
- Verbal and non-verbal elements
Application of Negotiation Techniques for Conflict Resolution.
Course Summary
Testimonials (3)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
A lot of practical examples, practical approach to the topic, a lot of useful information, trainer is excellent
Irena
Course - Negotiation Skills
The interaction and the food are indeed engaging.
