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Course Outline

Introduction to communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal cues
  • Techniques and tools for effective communication

Principles of effective communication as a core element of successful organizational interactions

  • Analyzing one's own communication style
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Direct communication versus telephone communication

Communicating in organizations

  • Network communication within the organization
  • Information flow models and optimization strategies
  • Defining tasks and internal communication tools

Effective conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a tool for effective communication
  • Factors that hinder hearing and understanding speech
  • The art of asking questions
  • Psychological mechanisms and techniques for influence

Steps to building a team and their impact on cooperation

  • Stages of team development: operating principles and potential hazards at each stage
  • Strategies for working through each stage
  • Team roles and how to identify them

Conflict and competition in the group as the primary threat to cooperation

  • Sources and types of conflicts
  • Strategies for resolving conflicts
  • Competition within the team: advantages and disadvantages

Sources and types of conflicts

Harmonious coexistence and positive relationships with others – the concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding one's own rights
  • Determining when to adopt an assertive stance
  • Types of behavior: aggressive, submissive, and assertive
  • Crafting "I" messages as the foundation for expressing opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" and identifying personal barriers
  • Developing self-assertive behavior that originates from within

Respecting oneself and others – the outcomes of agreement or refusal

  • The ability to deny requests and refuse admissions
  • The skill of arguing effectively
  • Recognizing manipulation
  • Accepting both negative and positive forms of criticism
  • Providing constructive feedback
 14 Hours

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