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Course Outline
Introduction to communication
- The communication process and its key stages
- The significance of verbal and nonverbal cues
- Techniques and tools for effective communication
Principles of effective communication as a core element of successful organizational interactions
- Analyzing one's own communication style
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Direct communication versus telephone communication
Communicating in organizations
- Network communication within the organization
- Information flow models and optimization strategies
- Defining tasks and internal communication tools
Effective conversations
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a tool for effective communication
- Factors that hinder hearing and understanding speech
- The art of asking questions
- Psychological mechanisms and techniques for influence
Steps to building a team and their impact on cooperation
- Stages of team development: operating principles and potential hazards at each stage
- Strategies for working through each stage
- Team roles and how to identify them
Conflict and competition in the group as the primary threat to cooperation
- Sources and types of conflicts
- Strategies for resolving conflicts
- Competition within the team: advantages and disadvantages
Sources and types of conflicts
Harmonious coexistence and positive relationships with others – the concept of assertive behavior
- Defining the concept of assertiveness
- Understanding one's own rights
- Determining when to adopt an assertive stance
- Types of behavior: aggressive, submissive, and assertive
- Crafting "I" messages as the foundation for expressing opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" and identifying personal barriers
- Developing self-assertive behavior that originates from within
Respecting oneself and others – the outcomes of agreement or refusal
- The ability to deny requests and refuse admissions
- The skill of arguing effectively
- Recognizing manipulation
- Accepting both negative and positive forms of criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality