Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 21 hours
Course Outline
Core Foundations
- Defining clear communication goals
- Clarifying roles and responsibilities
- Identifying effective requirements and processes for achieving desired outcomes
- Leveraging common ground for successful interactions
- Team-based practical exercise
The Communication Cycle
- Understanding the stages of communication
- Message preparation strategies
- Message alignment techniques
- Effective delivery methods
- Identifying and overcoming communication barriers
- Case study-based communication exercises
Advanced Communication Skills
- Exercising choice and control
- Applying emotional intelligence
- Mastering the four key components
- Building trust
- Establishing rapport
- Outcome-oriented thinking
- Active listening for comprehension
- Expressing views without provocation
- Asking targeted questions
- Effective summarization
Strategic Influencing
- Broadening your skill set
- Applying the influencing framework
- Following influencing guidelines
- Understanding personal needs and motivations
- Developing an influencing strategy
- Planning and practice exercises
Navigating Difficult Situations and Managing Conflict
- Practicing non-defensive communication
- Real-life scenario exercises
- Facilitating team dialogue
- Managing challenging behaviors
- Team exercise on handling difficult situations
Recap and Action Planning
- Key takeaways and strategies for continuous professional development
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive