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 Duration 21 hours

Course Outline

Core Foundations

  • Defining clear communication goals
  • Clarifying roles and responsibilities
  • Identifying effective requirements and processes for achieving desired outcomes
  • Leveraging common ground for successful interactions
  • Team-based practical exercise

The Communication Cycle

  • Understanding the stages of communication
  • Message preparation strategies
  • Message alignment techniques
  • Effective delivery methods
  • Identifying and overcoming communication barriers
  • Case study-based communication exercises

Advanced Communication Skills

  • Exercising choice and control
  • Applying emotional intelligence
  • Mastering the four key components
  • Building trust
  • Establishing rapport
  • Outcome-oriented thinking
  • Active listening for comprehension
  • Expressing views without provocation
  • Asking targeted questions
  • Effective summarization

Strategic Influencing

  • Broadening your skill set
  • Applying the influencing framework
  • Following influencing guidelines
  • Understanding personal needs and motivations
  • Developing an influencing strategy
  • Planning and practice exercises

Navigating Difficult Situations and Managing Conflict

  • Practicing non-defensive communication
  • Real-life scenario exercises
  • Facilitating team dialogue
  • Managing challenging behaviors
  • Team exercise on handling difficult situations

Recap and Action Planning

  • Key takeaways and strategies for continuous professional development

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