Course Outline
Day 1
INTRODUCTION
- Background
- Role definition
- Soft skills
- Perception, innumeracy and human nature
- Money, metrics and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The purpose and intention of communication
- To educate
- To inform
- To persuade
- Conclusions
2. KNOW YOUR AUDIENCE
- Who are you talking to?
- World views, lenses and schemas
- Jargon and mixed audiences
- Location and nation
- Level and abstraction
3. COMMUNICATION METHODS AND TOOLS
- Tools
- Screen-based text and precis
- The rule of three
- Examples and analogies
4. STORYTELLING
- Ubiquity, cycles and hardwired for children
- How can we use stories in the workplace?
- How to tell a story
- Non-verbal communication
- The longevity and power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Data and information – what’s the difference?
- Detail – how much?
- Trusted sources
- Data and information visualisation
6. INTERPRETATION OF DATA
- Confirmation bias
- Communication intention
- Communication status
7. FEEDBACK
- Feedback models
- Situation, behaviour and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action and result (STAR) feedback model
- SAID feedback model
- How to GET good feedback
- Active listening
- How to GIVE good feedback
- Constructive feedback
- Conclusions
Day 3
8. COLLABORATION
- Why collaborate?
- What is collaboration?
- Collaboration culture
- Conclusions
9. COLLABORATION TOOLS
- Common collaboration tools and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- How to choose a collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- Johari model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- How to build your personal brand
- Step 1: what do you want to do?
- Step 2: goal alignment
- Step 3: who are you talking to – and why?
- Step 4: engage
- Brand characteristics
13. POSITIVE ATTITUDE
- The history of PMA
- ‘Can-do’ and faith
- How to develop and maintain a PMA
- Distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
No specific prerequisites are required for participation. However, a baseline of professional experience in any discipline is beneficial.
Target Audience
The course is typically designed for professionals with a few years of experience, but its principles are universally applicable across most fields. It is particularly valuable for specialists who frequently need to explain complex or niche concepts to non-expert audiences.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.