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Duration 8 hours
Course Outline
Foundations of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to resolve them
- Distinguishing between formal and informal communication approaches
Excelling in Verbal Communication
- Articulation & Pronunciation: Achieving clear and confident speech
- Pacing & Tone: Projecting professionalism and engagement
- Active Listening: The cornerstone of meaningful dialogue
- Navigating Difficult Conversations & Delivering Constructive Feedback
Essentials of Business Writing
Writing with precision, accuracy, and brevity
- Grammar and punctuation: Identifying frequent errors and correcting them
- Professional structuring of emails, reports, and business correspondence
- Selecting the appropriate tone for varied business scenarios
Best Practices for Digital & Email Communication
Professional email etiquette: Guidelines and boundaries
- Designing emails for maximum impact and efficiency
- Managing sensitive or complex email exchanges
- Leveraging AI and digital tools for grammar and tone validation
Conclusion & Action Planning
- Summarizing key insights and reflections
- Establishing personal commitments for continuous improvement
Pedagogical Approaches
- Interactive Discussions & Exercises – Engaging participants via real-world case studies
- Role-Playing & Simulations – Practicing effective verbal delivery
- Group Collaboration & Peer Feedback – Learning from colleagues' writing and speaking techniques
- Practical Writing & Editing Tasks – Gaining hands-on experience in refining business communication
Requirements
Intended Audience: Professionals aiming to refine their English communication abilities, covering both spoken and written modalities.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
