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 Duration 16 hours

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service contexts

2. Lean for Managing Requirements and Projects (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization techniques: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • Comparing Lean, Agile, and Six Sigma

3. Lean Kanban (4 hours)

  • Fundamentals and key elements of the Kanban system
  • Board management strategies
  • Pull systems and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Identifying waste specifically within banking processes
  • KAIKAKU methodology

5. Other Lean Tools (2 hours)

  • GEMBA Walks
  • KAIZEN initiatives
  • Root cause analysis techniques: Ishikawa diagrams and the 5 Whys
  • POKA-YOKE (mistake-proofing)

Summary and Next Steps

Requirements

  • A foundational understanding of basic project management concepts
  • Experience with process workflows in a business or banking environment
  • General familiarity with Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers in banking and financial services
  • Professionals engaged in requirements gathering and process improvement

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