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Duration 16 hours
Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and evolution
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying types of waste (muda) in service contexts
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer)
- Prioritization techniques: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Project Thinking: Structure and practical application
- Comparing Lean, Agile, and Six Sigma
3. Lean Kanban (4 hours)
- Fundamentals and key elements of the Kanban system
- Board management strategies
- Pull systems and Work In Progress (WIP) limits
- Flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping)
- Identifying waste specifically within banking processes
- KAIKAKU methodology
5. Other Lean Tools (2 hours)
- GEMBA Walks
- KAIZEN initiatives
- Root cause analysis techniques: Ishikawa diagrams and the 5 Whys
- POKA-YOKE (mistake-proofing)
Summary and Next Steps
Requirements
- A foundational understanding of basic project management concepts
- Experience with process workflows in a business or banking environment
- General familiarity with Agile or Lean principles
Target Audience
- Process managers and analysts
- Project managers in banking and financial services
- Professionals engaged in requirements gathering and process improvement
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly