План на курса
1. Introduction to Lean Thinking (2 hours)
- What is Lean? Origin and evolution
- Lean Principles: Value, Flow, Pull, Perfection
- Types of waste (muda) in services
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer)
- Prioritization techniques: MoSCoW, WSJF, Effort-Impact Matrix
- A3 Project Thinking (structure and application)
- Lean vs Agile vs Six Sigma (brief comparison)
3. Lean Kanban (4 hours)
- Fundamentals and elements of the Kanban system
- Board management
- Pull and Work In Progress (WIP) criteria
- Flow indicators: Lead Time, Cycle Time, Takt Time
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping)
- Waste identification in banking processes
- KAIKAKU
5. Other Lean Tools (2 hours)
- GEMBA
- KAIZEN
- Root cause identification: Ishikawa, 5 Whys
- POKA-YOKE
Summary and Next Steps
Изисквания
- An understanding of basic project management concepts
- Experience with process workflows in a business or banking context
- Familiarity with Agile or Lean principles
Audience
- Process managers and analysts
- Project managers in banking and financial services
- Professionals involved in requirements gathering and process improvement
Oтзиви от потребители (5)
Обучителят е много запознат по темата и може да предостави примери от реалния свят чрез своя опит.
Nouf
Курс - Agile Software Testing with Continuous Integration
Машинен превод
М харесах малките групи
Kristin Standen - Orica Canada
Курс - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations
Машинен превод
Симулационните упражнения (работна група) ми дават реално усещане за какво е да преживея "упростяване" на процеса. Те осигуряват "прилепващ ефект" към теориите, които са били обсъждани.
Bethany Magpayo - InSolem SARL
Курс - Lean Services: Lean Management For The Service Industry
Машинен превод
След 3 дни обучение да имам цялостно представление как да ги използвам в моя случай, как да изчислявам ефективност, как да се справям с негативно настроени служители и още много неща.
Joanna Meza - Zurich Insurance
Курс - Managing Agile Projects with Lean and Kanban
Машинен превод
I was benefit from that Armor management personnel is taking it seriously.
Ed Huet - Armscor
Курс - Lean Management: Lean management in manufacturing
Машинен превод