Crystal Business Center

ул. "Осогово" 40, Sofia, Bulgaria, 1303

Crystal Business Center is located in the central part of Sofia, on the corner of "Osogovo" street. and "Todor Aleksandrov...

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Effective Meetings

Explore Our Courses

Hosting Online Meetings

7 Hours
This instructor-led, live training in Sofia (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms. By the end of this training, participants will be able to:
  • Learn how to facilitate online meetings for remote participants effectively.
  • Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
  • Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
  • Keep participants engaged by stimulating online conversations.
  • Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.
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Business Communication Skills

35 Hours
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others. Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
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Business English for Non-Native Speakers

14 Hours
This instructor-led, live training in Sofia (online or onsite) is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members. By the end of this training, participants will be able to:
  • Learn tools and tactics to quickly expand their workplace English vocabulary.
  • Focus on only the relevant parts of the English language needed to be more effective at work.
  • Gain confidence in their ability to communicate with authority by phone, email and in meetings.
  • Practice techniques to influence and persuade customers, managers, and peers.
  • Apply a systematic approach to continue improving their Business English skills after the training.
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Mastering Communication and Collaboration

21 Hours
PurposeThe need for individuals with strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This course aims to equip professionals from all specialisms with the knowledge and skills needed to collaborate and communicate effectively.Mastering Communication and Collaboration aims find common ground between specialist, and non-specialist individuals to improve communication in all areas of the business. It incorporates actionable strategies and real-world examples and tips, and will help you improve your skills and become a more effective communicator and collaborator - whether you're an aspiring leader or an experienced professional.The purpose of the course is to help attendees become more effective in their professional lives by supplementing technical 'hard skills' with essential 'soft skills'. Attendees will
  • be better able to integrate themselves into organisations through understanding the dynamics of organisations outside specialist functions
  • learn how to best to collaborate and communicate technical issues to the mutual benefit of speaker and listener
  • Be better able to deliver specialist information to lay audiences
Format of the Course
  • Interactive lecture and discussion.
  • Interactive problem-solving sessions.
Course Customisation Options
  • To request a customised training for this course, please contact us to arrange.
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Communicating and Influencing For Team Members

14 Hours
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
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Communicating and Influencing - For Managers and Team Leaders

14 Hours
Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

14 Hours
Effective interpersonalcommunication is a key skill in both personal and professional relationships. It involves focusing on the interlocutor and understanding his or her perspective, as well as expressing interest in what he or she is saying. Using clear and simple messages to avoid misunderstandings, understanding and appreciating other people's feelings, needs and point of view. Effective communication means expressing one's thoughts and feelings responsibly, without violating other people's boundaries, with awareness of cultural differences, which helps avoid misunderstandings resulting from differences in intercultural communication. Effective interpersonalcommunication is the key to building lasting relationships, solving problems, team cooperation and achieving success in both professional and personal life. This is a skill that is worth constantly developing and improving.
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Influencing and Avoiding Conflict

21 Hours
Audience
  • Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
    • Their colleagues
    • Their bosses
    • Their internal and external customers and stakeholders
Course Objectives By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and 
  • Case Studies
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People and Team Management

21 Hours
Audience Staff who need to be fully aware of the issues surrounding People and Team Management for:
  • Themselves
  • Their colleagues (peers)
  • Their bosses
  • Their team members
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Appreciate how to manage, motivate and develop their team members
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Communication and Teamwork

7 Hours
This instructor-led, live training in Sofia (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life. By the end of this training, participants will be able to:
  • Identify and address common problems in how they communicate and respond to others at work.
  • Improve the efficiency with which work is carried out as a team.
  • Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
  • Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.
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Personal Efficiency and Managing Meetings

7 Hours
Audience Managers, Team Leaders and staff members who feel that:
  • They are attending too many meetings
  • Their time is being “stolen” by other people
  • They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
  • Follow the standard processes for calling, managing and preparing the output of meetings
  • Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…
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Testimonials (16)

The excercises were really fun

Jakub - AXA XL
Course - Business Communication Skills

Charisma of trainer and knowledge.

Bartosz - AXA XL
Course - Business Communication Skills

Nie było nudy, prezentacja była prowadzona w sposób bardzo wciągający

Karolina - AXA XL
Course - Business Communication Skills

Open atmosphere without judgment

Agnieszka - AXA XL
Course - Business Communication Skills

Well run, properly planned

Kamil - AXA XL
Course - Business Communication Skills

Machine Translated

All interaction between Elodie and us . Good ratio theory/practice.

Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members

Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.

Victor - Axway
Course - Communicating and Influencing For Team Members

Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.

Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders

The flexibility of the trainer to adjust the topics according to my profile.

Carlos - Magotteaux International SA
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

Training was tailored to my needs

Patricia - Embraer
Course - Influencing and Avoiding Conflict

As it was a 1:1, the personalization of the content.

Patricia - Embraer
Course - Influencing and Avoiding Conflict

active listening and sharing/explaining what is important and needed, not getting too much in details that it would become boring

Anita Albert - Euro-Center Prague
Course - Communication and Teamwork

The interesting exercise, good timing, professionalism of trainer

Maryna - Euro-Center Prague
Course - Communication and Teamwork

The trainer was making sure that everyone understood everything

Michael Seneke - Rolfes Leather PTY LTD
Course - Communication and Teamwork

emotional communication

vincent - Rolfes Leather PTY LTD
Course - Communication and Teamwork

Clear messages received and engaging

Andrew - Rolfes Leather PTY LTD
Course - Communication and Teamwork

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