Course Outline
Communication and Collaboration
- Communication – what communication style is and why it is important for effectively conveying goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern 'Boss' – Team Collaboration Models and Self-Organization
- If people 'want to want,' the entire team has the chance to perform well
- The 'will' to make independent decisions
- Let's aim for one goal
- So that people want one thing and are capable of doing another
- Supporting the effective self-organization of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between different roles and communication styles,
- Colours in communication – the basis for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The 'Conflict Spiral',
- Effective resolution of problems and conflicts
External Communication
- The communication process,
- Communication plan,
- Information management,
- External communication,
- Partnership and collaboration in organizations - SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Best and worst practices in communication and team management
Requirements
The training is designed as an interactive experience, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise focused on new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise in new tactics and techniques (skill). At the end of each session, participants receive supporting materials related to the topics covered. Practical insights are summarized through mini-lectures that provide the theoretical foundations and explain the basic psychological mechanisms experienced during the workshop activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
