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План на курса
1. Technical and Quality Excellence
- Analytical thinking and problem-solving for operational excellence
- Ensuring quality, compliance, and adherence to professional standards
- Encouraging innovation and continuous improvement in technical delivery
2. Critical Thinking and Decision-Making
- Frameworks for structured decision-making under uncertainty
- Balancing analytical reasoning with creative problem-solving
- Applying judgment and integrity in complex business scenarios
3. Exceptional Client Experience
- Understanding client needs and business objectives
- Building and maintaining trusted client relationships
- Delivering sustainable value and upholding professional integrity
4. Strategic Communication and Influence
- Communicating with impact and clarity
- Managing stakeholder expectations across business areas
- Influencing outcomes through empathy and persuasion
5. People Experience and Leadership
- Developing self-awareness and emotional intelligence
- Empowering and motivating teams through inclusion and collaboration
- Leading with adaptability in dynamic environments
6. Fostering Team Collaboration and Engagement
- Creating a culture of trust, feedback, and shared responsibility
- Aligning team goals with organizational vision
- Recognizing and leveraging individual strengths for collective success
7. Continuous Growth and Professional Development
- Building habits for lifelong learning and skill enhancement
- Coaching and mentoring for performance improvement
- Translating learning into measurable business outcomes
8. Integrated Practice and Reflection
- Applying learned concepts to real workplace challenges
- Collaborative exercises to reinforce key competencies
- Developing personal action plans for professional excellence
Summary and Next Steps
- Reflection on key insights and applications
- Commitment to continuous leadership growth
- Guidelines and resources for ongoing development
Изисквания
- Experience in client-facing or managerial roles
- Familiarity with organizational standards and quality practices
- Interest in developing leadership and innovation skills
Audience
- Managers and senior professionals
- Directors and senior leaders involved in client engagement
- Partners seeking to enhance team performance and client impact
7 часа
Отзиви от потребители (5)
### Training and Feedback#### OverviewThis module provides an in-depth look at the processes of training and providing feedback within an organization. Participants will learn effective strategies for delivering constructive feedback and developing comprehensive training programs.#### Learning Objectives- Understand the principles of effective feedback.- Develop skills for giving and receiving feedback.- Design and implement training programs.- Evaluate the impact of training on organizational performance.#### Course Outline##### Module 1: Introduction to Training and Feedback- **Definition and Importance** - Explanation of what training and feedback are. - The role of training and feedback in professional development.- **Types of Feedback** - Constructive feedback. - Positive feedback. - Negative feedback.- **Purpose of Training** - Skill development. - Performance improvement. - Career advancement.##### Module 2: Delivering Constructive Feedback- **Techniques for Effective Feedback** - The SBI (Situation, Behavior, Impact) model. - Using the "sandwich method."- **Common Challenges** - Dealing with resistance to feedback. - Ensuring feedback is actionable.- **Best Practices** - Timeliness of feedback. - Ensuring clarity and specificity. - Maintaining a positive and supportive tone.##### Module 3: Developing Training Programs- **Needs Assessment** - Identifying training needs. - Conducting a gap analysis.- **Designing Training Content** - Creating learning objectives. - Developing engaging content.- **Implementation Strategies** - Choosing the right training methods. - Using technology in training.- **Evaluating Training Effectiveness** - Measuring training outcomes. - Collecting and analyzing feedback.##### Module 4: Advanced Feedback Techniques- **360-Degree Feedback** - Understanding the 360-degree feedback process. - Implementing 360-degree feedback in the workplace.- **Peer-to-Peer Feedback** - Encouraging a culture of peer feedback. - Techniques for giving and receiving peer feedback.- **Self-Assessment** - The importance of self-assessment. - Techniques for effective self-assessment.##### Module 5: Feedback and Performance Management- **Integrating Feedback into Performance Management** - Aligning feedback with performance goals. - Using feedback to drive performance improvement.- **Performance Reviews** - Conducting effective performance reviews. - Providing actionable feedback during reviews.- **Continuous Improvement** - Using feedback for continuous professional development. - Creating a feedback-rich environment.##### Module 6: Case Studies and Practical Applications- **Real-World Examples** - Case studies of successful training and feedback programs. - Lessons learned from failed implementations.- **Practical Exercises** - Role-playing scenarios for giving and receiving feedback. - Designing and implementing a training program.- **Reflection and Action Planning** - Reflecting on personal feedback experiences. - Developing an action plan for applying learned techniques.
Jochen Jung - Bachem
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Обяснява добре темата.
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Jacob Tan - Singapore Management University
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Информация за RPA, AI и IoT.
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