Communication Training Courses

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office

Audience

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

This instructor-led, live training in България (online or onsite) is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members.

By the end of this training, participants will be able to:

- Learn tools and tactics to quickly expand their workplace English vocabulary.
- Focus on only the relevant parts of the English language needed to be more effective at work.
- Gain confidence in their ability to communicate with authority by phone, email and in meetings.
- Practice techniques to influence and persuade customers, managers, and peers.
- Apply a systematic approach to continue improving their Business English skills after the training.

Работата в екип носи предизвикателства в областта на комуникацията, екипната работа и ефективността. Въпреки че техниките за преодоляване на тези предизвикателства не са сложни, прилагането им в реалния живот изисква ангажимент и практика.

Това обучение, ръководено от инструктори, е насочено към лидерите на екипа и членовете на екипа, които искат да подобрят начина, по който те общуват, сътрудничат и взаимодействат помежду си. Чрез поредица от практики, екипите могат да подобрят тези умения, което води до по-продуктивна работа и по-щастлив работен живот.

В края на обучението участниците ще могат да:

Идентифициране и решаване на общи проблеми в начина, по който те общуват и реагират на другите на работното място. Подобряване на ефективността, с която работата се извършва като екип. Разберете индивидуалността, както и колективните нужди на екипа, за да управлявате и насочвате по-добре своите усилия. Разберете значението и значението на емоционалната интелигентност като показател и ръководство за подобряване на човешките отношения на работното място.

Формат на курса

Интерактивна лекция и дискусия. Много упражнения и упражнения. Изпълнение на ръката в живо лабораторна среда.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля, свържете се с нас, за да организирате.

Audience

Managers, Team Leaders and staff members who feel that:

- They are attending too many meetings
- Their time is being “stolen” by other people
- They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
- Follow the standard processes for calling, managing and preparing the output of meetings
- Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…

Art of Hosting, известен също като Participatory Leadership, е структуриран подход за улесняване на стратегическите срещи за организации или групи. С правилните инструменти и мислене, прилагането Art of Hosting в виртуалното пространство не само насърчава сътрудничеството, но и води до по-привлекателни и автентични онлайн разговори.

Това обучение, ръководено от инструктори (онлайн или онлайн) е насочено към треньори, консултанти, лидери и комуникатори във всяка област, които искат да прилагат методите Art of Hosting за по-ефективно улесняване на онлайн срещите на различни виртуални платформи (Zoom, Google Meet, Slack и т.н.).

В края на обучението участниците ще могат да:

Разберете концепциите, методите и мисленето зад Art of Hosting или Participatory Leadership. Научете как да улеснявате ефективните онлайн срещи за отдалечени участници, като прилагате техниките Art of Hosting. Създайте безопасна и ангажираща виртуална среда за Art of Hosting, като зададете правилния тон и мислене. Управлявайте онлайн Art of Hosting сесии по-ефективно, като изберете подходяща платформа и се чувствате комфортно с технологията. Дръжте участниците ангажирани чрез стимулиране на онлайн разговори чрез интерактивни инструменти (жив чат, белтборд, разкъсване стаи и т.н.) Изграждане на по-дълбоки връзки с участниците и други практикуващи, за да учат колективно и да придобият ценни познания.

Формат на курса

Интерактивна лекция и дискусия. Много упражнения и упражнения. Изпълнение на ръката в живо лабораторна среда.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля, свържете се с нас, за да организирате.