Communication Training Courses

Онлайн срещите станаха изключително популярни през последните години. Какво отличава ефективната, стимулираща и ефикасна онлайн среща от посредствената, неефективна?Това водено от инструктор обучение на живо (онлайн или на място) е насочено към обучители, консултанти, лидери и комуникатори във всяка област, които желаят ефективно и ефективно да улесняват уеб конференции, използвайки различни виртуални платформи.До края на това обучение участниците ще могат:

Научете как ефективно да улеснявате онлайн срещи за отдалечени участници. Създайте безопасна и ангажираща виртуална среда за уеб конференции, като зададете правилния тон и начин на мислене. Управлявайте онлайн срещи по-ефективно, като изберете подходяща платформа и се запознаете с технологията. Дръжте участниците ангажирани чрез стимулиране на онлайн разговори. Изградете по-дълбоки връзки с участници и други практици, за да се учите колективно и да придобиете ценна информация.

Формат на курса

Интерактивна лекция и дискусия. Много упражнения и практика. Практическо внедряване в лабораторна среда на живо.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля свържете се с нас, за да уговорим.

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others. Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

Business English refers to the speaking, reading and writing skills needed to communicate effectively in an international business setting. It includes the ability to understand and speak out during meetings, as well as the ability to write clear, well-formulated emails that are free from confusing grammar errors. This instructor-led, live training (online or onsite) is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members. By the end of this training, participants will be able to:

• Learn tools and tactics to quickly expand their workplace English vocabulary.
• Focus on only the relevant parts of the English language needed to be more effective at work.
• Gain confidence in their ability to communicate with authority by phone, email and in meetings.
• Practice techniques to influence and persuade customers, managers, and peers.
• Apply a systematic approach to continue improving their Business English skills after the training.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

До края на курса делегатите ще могат да:

Оценяват необходимостта да управляват собственото си поведение, преди да могат да повлияят на поведението на другите Разбират силните и слабите страни на различните налични комуникационни медии Управляват своите вътрешни и външни клиенти и заинтересовани страни

Формат на курсаКурсът ще бъде силно интерактивна комбинация от:

Улеснени дискусии Презентации на слайдове Упражнения и казуси

Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

The aim of the training will be to review and improve the competences necessary to achieve business goals, both in terms of individual and team work.

Skills acquired during the course:
Building an effective style of communication with others
Practical diagnosis of communication barriers and techniques of active prevention of their occurrence
Building supportive relationships within the team
Effective teamwork
Awareness of mutual influence in team-individual and individual-team relations
Ability to use various conflict management techniques
Changing own attitudes and modeling constructive behavior (e.g. assertive attitude)

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Course Objectives By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

Audience Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Работата в екип носи предизвикателства в областта на комуникацията, екипната работа и ефективността. Въпреки че техниките за преодоляване на тези предизвикателства не са сложни, прилагането им в реалния живот изисква ангажимент и практика. Това обучение, ръководено от инструктори, е насочено към лидерите на екипа и членовете на екипа, които искат да подобрят начина, по който те общуват, сътрудничат и взаимодействат помежду си. Чрез поредица от практики, екипите могат да подобрят тези умения, което води до по-продуктивна работа и по-щастлив работен живот. В края на обучението участниците ще могат да:

Идентифициране и решаване на общи проблеми в начина, по който те общуват и реагират на другите на работното място. Подобряване на ефективността, с която работата се извършва като екип. Разберете индивидуалността, както и колективните нужди на екипа, за да управлявате и насочвате по-добре своите усилия. Разберете значението и значението на емоционалната интелигентност като показател и ръководство за подобряване на човешките отношения на работното място.

Формат на курса

Интерактивна лекция и дискусия. Много упражнения и упражнения. Изпълнение на ръката в живо лабораторна среда.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля, свържете се с нас, за да организирате.

Audience Managers, Team Leaders and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…