Customer Relationship Management (CRM) Training Courses

Customer Relationship Management (CRM) Training Courses

Local instructor-led live Customer Relationship Management (CRM) training courses in България.

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Customer Relationship Management (CRM) Subcategories

Customer Relationship Management (CRM) Course Outlines

Име на Kурса
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Име на Kурса
Продължителност
Общ преглед
14 hours
Общ преглед
Microsoft Dynamics 365 is a cloud based CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) hybrid.

This instructor-led, live training (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

- Use the different modules in Microsoft Dynamics 365 to manage process flows.
- Integrate the Power Platform into Microsoft Dynamics 365.
- Structure different common data models such as records, segment charts, and more.
- Automate processes with Microsoft Flow integration.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
35 hours
Общ преглед
SAP EWM (Extended Warehouse Management) is a software platform for managing inventory in a warehouse, including the movement of goods to and from the warehouse.

This instructor-led, live training (online or onsite) is aimed at persons who wish to better manage a warehouse using SAP EWM.

By the end of this training, participants will be able to:

- Manage large volumes of goods moving in and out of the warehouse.
- Integrate warehouse and distribution processes with the broader supply chain.
- Optimise inventory tracking in real time.
- Reduce warehouse costs of processes, labor, and stock.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
35 hours
Общ преглед
Zoho Creator is a SaaS-based platform for creating enterprise-class applications that run on any device.

In this instructor-led, live training (onsite or remote), participants will learn how to build a custom application fast using Zoho Creator.

By the end of this training, participants will be able to:

- Set up, configure and run their Zoho Creator account efficiently
- Create forms and dashboards
- Define workflows and business rules
- Automate recurring actions and build informative pages

Audience

- Developers
- Business managers

Format of the course

- Interactive lecture and discussion
- Lots of exercises and practice
- Hands-on implementation in a live-lab environment

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Общ преглед
UIPath is a software platform for automating business processes that are usually done manually and repetitively by humans. SAP has a number of processes, tasks and interfaces that are well suited for software robot automation provided by UIPath.

This instructor-led, live training (online or onsite) is aimed at SAP power users and consultants who wish to create, deploy and manage software robots to automate repetitive human tasks in SAP.

By the end of this training, participants will be able to:

- Install and configure UIPath on both the server and client.
- Identify tasks that are suitable for automation with software robots.
- Understand how UIPath differs from other automation tools.
- Test and deploy UIPath software robots to automate tedious and time-consuming tasks in SAP.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Общ преглед
SAP SD (Sales and Distribution) is a module in SAP ERP for business processes required in selling, shipping, and billing products.

This instructor-led, live training (online or onsite) is aimed at functional consultants who wish to create a business process for product management using SAP SD.

By the end of this training, participants will be able to:

- Define an organizational structure in the SAP system.
- Understand and implement master data in SAP SD.
- Create sales inquiries, quotations, sales orders, and invoices in SAP the system.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Общ преглед
This instructor-led, live training (online or onsite) is aimed at end users with no previous SAP experience and focuses on understanding and operating SAP's Sales Order Processing and Supply Chain Management modules.

By the end of this training, participants will be able to:

- Understand the concepts behind two of SAP's most popular modules: Sales Order Processing and Supply Chain Management.
- Use SAP to unify and streamline the Sales Order Process.
- Understand and apply SAP's Supply Chain Management module to logistic operations within an organization.
- Generate and export reports that can be used to gain valuable insights into a company's operations.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
7 hours
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SAP MM (Material Management) is a module in SAP. SAP MM consists of four components master data, purchasing, inventory, and material resource planning, all of which are essential to business processes.

This instructor-led, live training (online or onsite) is aimed at functional consultants who wish to manage procurement operations in a company with SAP MM.

By the end of this training, participants will be able to:

- Preform end-to-end transactional activities in the SAP system.
- Create and maintain MM master data in the SAP system.
- Understand the organizational structure in the SAP system.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Общ преглед
SAP Hybris is a cloud based CRM (Customer Relationship Management) suite. Users can address the shortcomings of traditional CRMs with SAP Hybris and its sales, services, marketing, and analytic capabilities.

This instructor-led, live training (online or onsite) is aimed at system administrators who wish to use SAP Hybris to define build, and deploy online e-commerce applications.

By the end of this training, participants will be able to:

- Build an SAP Hybris clustered landscape.
- Install, configure, and edit the SAP Hybris system.
- Administrate an SAP Hybris landscape in a production environment.
- Conduct tests and performance analysis on an SAP Hybris landscape.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
28 hours
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SAP Human Capital Management (HCM) is one of the main SAP modules and is used to organize and manage human resource processes within an enterprise.

This instructor-led, live training (online or onsite) is aimed at persons who wish to implement and configure SAP HCM Core Modules based on their organization's business requirements as well as on SAP Best Practices.

By the end of this training, participants will be able to:

- Install SAP HCM and related modules.
- Gather business requirements and define appropriate HCM structures.
- Configure SAP HCM modules.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
- Course Customization Options

Course Customization Options

- This course is NOT aimed at the SAP HCM Certification exam. It is practical in nature and is designed to get users up and running quickly with SAP to begin applying to organizational problems.
- To request a customized training for this course, please contact us to arrange.
21 hours
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SAP HANA is a hardware and software based in-memory database and platform.

This instructor-led, live training (online or onsite) is aimed at data analysts who wish to use SAP HANA to capture data from diverse data sources for fast processing and analysis.

By the end of this training, participants will be able to:

- Understand SAP Hana in-memory database
- Accelerate access to company data
- Model data in an SAP Hana database
- Carry out real-time analytics on large amounts of continuously changing data.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
28 hours
Общ преглед
SAP FICO (Financial Accounting and Controlling) is SAP's central module for storing financial transactions data.

This instructor-led, live training (online or onsite) is aimed at SAP power users who wish to learn the consulting skills to implement and configure SAP FICO within an organization.

By the end of this training, participants will be able to:

- Install SAP FICO and related sub-modules.
- Gather business requirements and define an organization's structure.
- Configure SAP FI and CO modules to manage the financial transactions within an organization.
- Improve an organization's processes and uncover opportunities for optimizing workflow and reducing costs.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- This course is NOT aimed at the SAP FI Certification exam. It is practical in nature and is designed to get users up and running quickly with SAP to begin applying to organizational problems.
- To request a customized training for this course, please contact us to arrange.
28 hours
Общ преглед
SAP is an ERP (Enterprise Resource Planning) software application for streamlining business processes.

This instructor-led, live training (online or onsite) is aimed at end users with no previous experience with SAP or ERP. We will demonstrate how to operate SAP's most important features to improve business processes in the areas of accounting, sales, production, human resources and finance.

By the end of this training, participants will be able to:

- Understand the concepts behind Enterprise Resource Planning.
- Understand and apply SAP's most important modules.
- Unify and streamline various key business processes within SAP's single integrated environment.
- Generate and export reports that can be used to gain valuable insights into a company's operations.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
7 hours
Общ преглед
HubSpot is a software company that provides tools for marketing, web analytics, and content management. HubSpot CRM is a cloud based application that enables sales teams to enhance the sales process, synchronize communication, and more.

This instructor-led, live training (online or onsite) is aimed at business analysts who wish to create and optimize a sales and marketing process with HubSpot CRM.

By the end of this training, participants will be able to:

- Use HubSpot meeting tools to schedule meetings.
- Optimize business operations with HubSpot CRM.
- Create full-featured dashboards and reports for data analysis.
- Automate the sales and marketing workflow.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
35 hours
Общ преглед
SAP Basis refers to the applications and tools that an SAP Basis administrator uses to operate and manage an SAP system, including the database, operating system, communication protocols and SAP modules.

This instructor-led, live training (online or onsite) is aimed at administrators who wish to install, configure, and manage an SAP application server.

By the end of this training, participants will be able to:

- Setup and configure an SAP system.
- Manage users, jobs, data and communications.
- Maintain the operational environment.
- Monitor an SAP system in production.
- Improve the performance of an SAP system.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
28 hours
Общ преглед
SAP ASE (SAP Adaptive Server Enterprise), previously known as Sybase SQL Server, Sybase DB and Sybase ASE is a relational database for businesses.

In this instructor-led, live training, participants will learn the fundamentals of SAP ASE (SAP Adaptive Server Enterprise) Database Administration as they step through the creation and deployment of a sample SAP ASE Database System.

By the end of this training, participants will be able to:

- Install and configure SAP ASE for data storage as well as transactional operations.
- Understand and use SAP ASE components, tools, and utilities.
- Integrate SAP ASE with non-SAP ASE applications.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
21 hours
Общ преглед
SAP ABAP is an enterprise programming language for business systems.

This instructor-led, live training (online or onsite) is aimed at developers who wish to use the ABAP programming language to create SAP applications.

By the end of this training, participants will be able to:

- Set up a development environment to start writing SAP applications.
- Read, understand, write, modify, execute and debug ABAP code.
- Deploy applications for SAP enterprise systems.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Общ преглед
Salesforce Lightning is a library of tools that includes the Lightning Component Framework for developing web applications. Using, Salesforce Lightning, users can create custom web applications, such as user interfaces, with little to no code.

This instructor-led, live training (online or onsite) is aimed at administrators who wish to use Salesforce Lightning to create web applications.

By the end of this training, participants will be able to:

- Build responsive applications with Salesforce Lightning.
- Develop applications with little to no code.
- Create a lightning application from scratch.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Общ преглед
Salesforce is the world's leading CRM (customer relation management) platform. Salesforce Development is a cloud based developer platform for building real time applications.

This instructor-led, live training (online or onsite) is aimed at web developers who wish to create real time applications using Salesforce Development.

By the end of this training, participants will be able to:

- Build a real time application using the Apex programming language.
- Create test classes with Apex to increase code coverage in Salesforce.
- Ceate and use REST and SOAP web services using Apex.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Общ преглед
Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “Quote-to-Cash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers.

In this instructor-led, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.

Audience

- Beginning administrators
- Consultants
- Sales OPS
- IT managers
- Power users

Format of the course

- Part lecture, part discussion, exercises and heavy hands-on practice
21 hours
Общ преглед
SAP S/4 HANA (S/4Hana) is SAP's next generation business suite and is built on SAP's in-memory HANA database platform.

This instructor-led, live training (online or onsite) is aimed at functional consultants who wish to setup, migrate and manage the SAP S/4 HANA Business Suite.

By the end of this training, participants will be able to:

- Install and configure SAP S/4 Hana on premise or in the cloud.
- Understand SAP S/4 Hana architecture and capabilities
- Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
- Understand how security is implemented in SAP S/4 Hana
- Improve mobility of SAP applications using SAP Fiori
- Test, debug and deploy SAP S/4 Hana to production
- Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
7 hours
Общ преглед
Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.

This instructor-led, live training (online or onsite) is aimed at end-users who wish to use Odoo to enhance their business operations.

By the end of this training, participants will be able to:

- Understand how to implement an Odoo CRM system within their own organization.
- Plan, analyze and map business functions and processes to Odoo features.
- Integrate Odoo with other third-party tools and applications.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 hours
Общ преглед
Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.

This instructor-led, live training (online or onsite) is aimed at system administrators who wish to install, configure, and manage an Odoo system.

By the end of this training, participants will be able to:

- Install, configure, and manage Odoo.
- Understand the fundamentals of Odoo.
- Create their own Odoo modules.
- Integrate third party tools with Odoo.
- Maximize the usage of Odoo's features.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
- To learn more about Odoo, please visit: https://www.odoo.com
21 hours
Общ преглед
Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.

In this instructor-led, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations.

By the end of this training, participants will be able to:

- Install and configure Odoo
- Understand the fundamentals of Odoo
- Create their own Odoo module
- Integrate third party tools to Odoo
- Maximize the usage of Odoo's features

Audience

- Developers
- IT professionals

Format of the course

- Part lecture, part discussion, exercises and heavy hands-on practice

Note

- To request a customized training for this course, please contact us to arrange.
21 hours
Общ преглед
Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system for tracking sales, managing contacts, conducting marketing activities, and engaging customers.

In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system.

By the end of this training, participants will be able to:

- Set up, configure and run their organization's account efficiently
- Manage users and automate sales processes
- Customize CRM solutions and secure customer data

Audience

- System administrators

Format of the Course

- Interactive lecture and discussion
- Lots of exercises and practice
- Hands-on implementation in a live-lab environment

Course Customization Options

- To request a customized training for this course, please contact us to arrange.

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