Management Training Courses

Гражданското развитие е бизнес практика, при която служителите, които не са ИТ, могат да изпълняват задачи за разработчици на софтуер, като използват платформи с нисък код или без код за създаване на критични за бизнеса приложения.Това водено от инструктор обучение на живо (онлайн или на място) е насочено към бизнес професионалисти, които желаят да се научат как да разработват приложения и да извършват автоматизация на процеси дори без никакво ИТ образование.До края на това обучение участниците ще могат:

Разберете Citizen development и научете общите действия на Citizen Developer. Научете как да извършвате автоматизация на процеси. Автоматизирайте задачите в бизнес приложенията.

Формат на курса

Интерактивна лекция и дискусия. Много упражнения и практика. Практическо внедряване в лабораторна среда на живо.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля свържете се с нас, за да уговорим.

Lean Six Sigma е комбинация от силните страни както на Lean, така и на Six Sigma, която предоставя цялостен подход за подобряване на процесите и решаване на проблеми.Това водено от инструктор обучение на живо (онлайн или на място) е насочено към бизнес професионалисти, които желаят да се насочат към конкретни организационни области, където преобладават неефективността и дефектите на процесите.До края на това обучение участниците ще могат:

Разберете основните концепции и принципи на Lean Six Sigma. Приложете методологията DMAIC, за да дефинирате, измервате, анализирате, подобрявате и контролирате ефективно процесите. Разработете план за Lean внедряване на Six Sigma в тяхната организация.

Формат на курса

Интерактивна лекция и дискусия. Много упражнения и практика. Практическо внедряване в лабораторна среда на живо.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля свържете се с нас, за да уговорим.

Организационната промяна на лидерството е предназначена да помогне на лидери, мениджъри и други ключови лица в организацията да развият уменията и знанията, необходими за ефективно ръководене и управление на инициативи за промяна в организацията.Това водено от инструктор обучение на живо (онлайн или на място) е насочено към ръководители на организации, които желаят да се научат как да стимулират промяната в организациите чрез прилагане на ефективни стратегии за лидерство при промяна.До края на това обучение участниците ще могат:

Разберете ефекта от лидерството на промяната върху индивиди, екипи и организации. Приложете практики за планиране към усилията за организационна промяна. Ефективно стимулирайте организационната промяна чрез лидерство на промяната.

Формат на курса

Интерактивна лекция и дискусия. Много упражнения и практика. Практическо внедряване в лабораторна среда на живо.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля свържете се с нас, за да уговорим.

A Chief Technology Officer (CTO) is the person in charge of all technology-related issues in a company. This instructor-led, live training (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO. By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Audience Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports) Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Далечният екип (наричан също като виртуален екип, разпръснат екип или разпределен екип) е група хора, които работят заедно от различни места. Далечното лидерство е основно управленско умение за изграждане и улесняване на ефективен отдалечен екип. Това обучение, ръководено от инструктори (онлайн или онлайн) е насочено към мениджъри и изпълнители, които искат да прилагат правилните инструменти, умения и методологии за управление на отдалечени екипи. В края на обучението участниците ще могат да:

Разгледайте отдалеченото лидерство, структурите и компонентите, за да адаптирате успешно настрояването на отдалечената работа. Разработване на доверие, цели, култура и екипна работа, за да се създаде ефективна и продуктивна дистанционна екип. Използвайте съществуващите инструменти и технологии за подобряване на виртуалната комуникация и сътрудничество. Извършване на задачите и методи за управление на проекти за измерване на изпълнението на отдалечен екип.

Формат на курса

Интерактивна лекция и дискусия. Много упражнения и упражнения. Изпълнение на ръката в живо лабораторна среда.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля, свържете се с нас, за да организирате.

The training is addressed to people managing teams of employees, managing projects, who want to fully use the potential of the teamBenefits for training participants:

Getting to know the characteristics of individual generation groups They will acquire the skills of appropriate communication with employees They will acquire the skills to provide feedback according to the "here and now" principle. They will learn how to motivate employees of the X, Y and Z generations.

Training method:The training is conceived as interactive, where the participation of participants reaches over 80% of the time. Each session follows a similar dynamic, based on the methodology developed for the Kolb cycle: an exercise to open new habits (building awareness), a mini lecture on techniques (knowledge), practicing new tactics and techniques (skill). At the end of each session, participants receive support materials for the session in question.The practical material is summarized with mini-lectures providing theoretical foundations and explaining the basic psychological mechanisms that participants experience while working in the training room.

Participant Profiles  CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers Objective This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age. In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.

Objective: Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs. This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.

Audience: This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business Format of the course A combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

At the end of this course, attendees will be able to:

• Explain the basic Change Strategies that underpin the planning for change in an organisation
• Understand the use and application of the 9 Change Principles
• Construct a Change Plan suitable to their part of the business

This instructor-led, live training workshop (onsite or remote) is aimed at introducing available change management models with their pros and cons and case studies in order to equip the delegates with the knowledge and skills to choose the most appropriate model specific to their domain itself. Format of the Course A combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

At the end of this course, attendees will be able to:

• Explain the basic Change Strategies that underpin the planning for change in an organisation
• Construct a Change Plan suitable to their part of the business.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Stress is hard to avoid nowadays. Common signs of distress include: inability to eat without pain, stomach upsets or cramps, headaches, imposter syndrome, low self-worth beliefs, and so on.  This instructor-led, live training (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life. By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing. disempowering beliefs around work, life, and relationships.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, or to book a one on one session, please contact us to arrange.

Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.
 
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
 
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation. What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation  

През 1996 г. Джон Котър пише "Leading Change", който разглежда какво правят хората, за да трансформират своите организации. Kotter въведе 8-степенна промяна модел, за да помогне на мениджърите да се справят с трансформационните промени. Това обучение, ръководено от инструктори, на живо (онлайн или онлайн) е насочено към мениджъри, бизнес собственици и стратези, които планират да внедрят модел 8 на Kotter в съответната си организация. Формат на курса

Интерактивна лекция и дискусия. Много упражнения и упражнения. Изпълнение на ръката в живо лабораторна среда.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля, свържете се с нас, за да организирате.

Кой трябва да присъства: мениджъри, които се интересуват от подобряване на производителността чрез прилагане на 5S и които искат да се уверете, че започват тази жизненоважна концепция по правилния начин. Този курс е създаден за професионалисти от всички сектори. Тя може да бъде адаптирана към стоматологични клиники, лаборатории, офиси и т.н. Тя не е предназначена за академични цели, но предлага практически съвети как да се прилага 5S Курсът е насочен към лидери и агенти за промяна, които искат да се уверите, че те въвеждат 5S по правилния начин. Всеки член на курса ще има възможност да получи опит чрез редица упражнения, за да докаже, че 5S работи След завършване на обучението ще:

Разберете как работи 5S и подобрете ефективността с 10 до 30% Да се идентифицират източниците на отпадъци и да се подобри рентабилността Разберете причините за петте стъпки на процеса и знаете как да го изпълните Имате инструменти и процедури за подобряване на процесите Разработете конкретен план, за да въведете 5S на работното си място

Ако мислите за подобряване на ефективността на работното място, спечелване на повече поръчки и удовлетворение на клиентите си, като същевременно подобряване на безопасността, не можете да си позволите да не вземете този курс •   •  

Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works. Upon completing the training you will:

• Understand how  5S works and improve efficiency by 10 to 30%
• Be able to indentify sources of waste and improve profitability
• Understand the reasons for the five step process and know how to implement it
• Have the tools and procedures in order to improve production processes
• Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you. This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\ Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change? Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it. The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs. If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks. This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever. Learning Outcomes This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility. Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.” Who Should Attend This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:

• Senior Management Positions (CxO)
• Program and Project Managers
• Product Managers, Product Owners and Business Analysts
• Scrum Team Members
• Scrum Masters, Team Leads and Change Agents
• Product & Software Developers & Testers
• Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
• Other roles such as HR and Finance professionals

Audience All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues; Format of the course A combination of:

• Facilitated Discussions
• Slide Presentations
• Case Studies
• Examples

Course Objectives By the end of this course, delegates will be able to:

• Explain how AML and CTF might be prevented
• Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
• Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
• Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
• Understand some of the other “hot spots” in Financial Crime

Контролните цели за информационните и свързаните с тях технологии (COBIT) е рамка, която помага на организациите да планират и прилагат ИТ стратегии в областта на регулаторното спазване, управлението на риска и поставянето на цели. Това обучение, ръководено от инструктори (онлайн или онлайн) е насочено към бизнес мениджъри, ИТ мениджъри и мениджъри на риска и съответствие, които искат да прилагат рамката на COBIT за оптимизиране на ИТ управлението и управлението. В края на обучението участниците ще могат да проектират, разработват, прилагат, наблюдават и подобряват ИТ управлението и управлението с помощта на принципите и методите на COBIT. Формат на курса

Интерактивна лекция и дискусия. Много упражнения и упражнения. Изпълнение на ръката в живо лабораторна среда.

Опции за персонализиране на курса

За да поискате персонализирано обучение за този курс, моля, свържете се с нас, за да организирате.

The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK. The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.

Audience All staff needing a working knowledge of Corporate Governance for their organisation Format of the course A highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Examples
• Exercises
• Case Studies

Course goal: To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities. Overview:

• GRC Basic terms and definitions
• Principles of GRC
• Core components, practices and activities
• Relationship of GRC to other disciplines

 

Overview Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions. Key features include:

• the explanation of the current risk-based regulations
• detailed review of the major risks faced by banks
• industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
• using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
• what challenges could be faced by risk managers in the future.

The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss. Objectives The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:

• major risk within the financial industry and the major international risk regulations
• how to manage a bank’s assets and liabilities whilst maximising return
• the interaction between risk types and how banks use an integrated approach for their management
• corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
• how to develop a culture of risk governance as a tool for minimising unnecessary risk taking

Who should attend this seminar This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:

• Board level bank management
• Senior managers
• Senior risk managers and analysts
• Senior directors and risk managers responsible for strategic risk management
• Internal auditors
• Regulatory and compliance personnel
• Treasury professionals
• Asset and liability managers and analysts
• Regulators and supervisory professionals
• Suppliers and consultants to banks and the risk management industry
• Corporate governance and risk governance managers.

Високо участие курс, включващ индивидуални и групови дискусии и умения практика, за да се даде възможност на делегатите да споделят идеи и да развиват своите умения нива. публиката Всеки, който иска да подобри уменията си АИМ Този курс има за цел да повиши доверието и да увеличи способността на делегата да общува уверено и асистентно с колегите и клиентите. Целите В края на програмата участниците ще:

Разбиране и преодоляване на бариерите, за да бъде асистент Признаване на поведенческите черти в себе си и другите и научаване на ефективни стратегии за тяхното управление Общувайте ефективно с широк спектър от хора, за да постигнете печеливша ситуация, където е възможно Ефективно се справя с трудни ситуации.

Целта на този един ден курс е да осигури на делегатите с наставнически и треньорски умения за работното място. В края на курса делегатите ще могат да:

Разликата между менторство и коучинг Обсъждане на релевантни теории за учене Различни стилове на учене Разкрийте образеца за обратна връзка Основни принципи на коучинг Поставяне на компонентите на модела GROW Coaching 

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others. Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

Audience Staff who need to be fully prepared to deliver high quality Coaching sessions

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course A combination of:

• Facilitated Discussions
• Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

• Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
• Deliver meaningful Coaching Sessions

До края на курса делегатите ще могат да:

Оценяват необходимостта да управляват собственото си поведение, преди да могат да повлияят на поведението на другите Разбират силните и слабите страни на различните налични комуникационни медии Управляват своите вътрешни и външни клиенти и заинтересовани страни

Формат на курсаКурсът ще бъде силно интерактивна комбинация от:

Улеснени дискусии Презентации на слайдове Упражнения и казуси

Audience Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Understand conflict and its effect on ourselves and others
• Define assertive and non-assertive behaviours
• Appreciate the need for self-management before managing others
• Develop capability in engaging conflict assertively
• Build confidence through demonstrations and practical simulations